Mixed Reviews for Livia: Efficacy Praised, Service Criticized
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Mixed Reviews for Livia: Efficacy Praised, Service Criticized

Livia receives mixed reviews with customers praising its pain relief effectiveness while criticizing customer service issues, subscription management, and product durability. Many users appreciate the relief from menstrual cramps and find the device life-changing. However, concerns include delays in shipment, lack of responsiveness via messaging platforms, and difficulties with cancellations and refunds. Some users highlight the positive impact on daily life and the convenience of the product. Overall, the device's efficacy in managing period pain is well-regarded, but issues with service and communication affect customer satisfaction.

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Custom Date - May 18, 2024
Featured Content
  • Easy and conveinent

    Easy, non-invasive, and effective for pain management

    Sentiment
    • Positive
    Content
    • Effectiveness in Pain Relief
    Feb 24, 2024
  • Best menstrual pain product

    I have been using Livia for over three years now, and it has significantly decreased my excruciating debilitating cramps.

    Sentiment
    • Positive
    Content
    • Effectiveness in Pain Relief
    Feb 24, 2024
  • My device is useless and I get no compensation for it.

    After years of shipping to my country, they randomly stopped shipping to Malta and now my Livia is useless. I'm lucky I got some kind of apology. Absolutely awful way of handling clients' complaints.

    Sentiment
    • Negative
    Content
    • International Shipping Challenges
    Feb 24, 2024
  • Love it so much I also got one for my…

    Love it so much I also got one for my 10yr old so when she starts so don’t have to suffer so much with pain of cramps

    Sentiment
    • Positive
    Content
    • Impact on Daily Life
    Feb 24, 2024
  • This little gadget is great!!

    This little gadget is great!!! It works wonders and is super discreet! The skins are cute and let you match your outfits. I wish the case were bigger as the Livia fits perfectly but the flower pads are tight and I’m afraid of bending them or bending the cable, so I usually don’t put them inside. But is it a great option for anyone wishing to have a medicine free solution!

    Sentiment
    • Positive
    Content
    • Product Quality and Design
    Feb 24, 2024
  • Great product, tips for a safe storage

    All great with the device, its confirmed benefits and the customer support, just if you purchase the product, make sure to store the flower pad cables not in the Livia square case or you will have to change them every 6 months.Livia square case is in fact small enough to contain the device, but it forces you to fold the little fragile cables until they gradually wear out and break. Once broken, the copper wires are exposed and if your skin or fingers are sweat, they could even harm you unless you patiently cover them with duct tape.Not a big problem though if you are American and you purchase a monthly subscription, cause of the warranty and the great customer-oriented assistance.The problem arises if you are foreigner and you have to pay customs on top of every replacement shipping.As a workaround to enlarge the lifespan of my device, I store the cables into a used glasses cases and my Livia into its small case.I hope in future Livia comes up with a solution to this problem either with a redesigned case or with reinforced cables.

    Sentiment
    • Positive
    Content
    • Product Quality and Design
    Feb 23, 2024
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Sentiment Analysis (of 30 reviews)
58 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Livia  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, Marketing Professionals, Business Analysts, Healthcare Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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