Chime Banking App Receives Negative Reviews for Poor Customer Service and Account Issues
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Exclusive Insights: Chime App User Feedback Analysis

Chime Banking App Receives Negative Reviews for Poor Customer Service and Account Issues

Chime banking app receives negative reviews for poor customer service, delayed direct deposits, and issues with missing funds and personal information. Users express disappointment and frustration with Chime's dispute resolution process, account closures, and lack of transparency. Despite some positive feedback on fast money transfers and fee-free international ATMs, many customers warn others to avoid Chime due to frozen funds, unauthorized charges, and long wait times for refunds.

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  • Product Managers in FinTech
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  • Digital Banking Consultants
  • Financial Analysts

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Get your paycheck 2 days late

    Still haven’t received direct deposit 2 days late bills to pay. Use another app this one’s not him

    Sentiment
    • Negative
    Content
    • Direct Deposit Issues
    Jul 06, 2023
  • Account

    I’m so disappointed in chime I have had my personal information taken and funds missing out of my account

    Sentiment
    • Negative
    Content
    • Fraud/Dispute Resolution
    Jul 06, 2023
  • Direct deposit is random

    Never comes at the same time or the same day could be Wednesday could be Friday and the apps always has something wrong with it

    Sentiment
    • None
    Content
    • App/Technical Issues
    Jul 06, 2023
  • Chime

    It wont let me sign up for a chime account the app freezes when you click submit application and its stuck on the loading page

    Sentiment
    • Negative
    Content
    • Account Sign-up/Login Issues
    Jul 05, 2023
  • They’ll stealing your money

    They are stealing your money and when you ask for a refund to something you NEVER paid for they will lie and say you’ll get it but never will

    Sentiment
    • Negative
    Content
    • Fraud/Dispute Resolution
    Jul 04, 2023
  • Awful from the start

    Doesn’t even let you login from the start to the app you get paid from. Says it’s wrong when I went in and changed the login info of my account and it locked me out of my account

    Sentiment
    • Negative
    Content
    • App/Technical Issues
    Jul 04, 2023
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Sentiment Analysis (of 30 reviews)
-63 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Chime – Mobile Banking based on online reviews collected from App Store. The analysis helps Market Researchers, Product Managers in FinTech, Customer Experience Specialists, Digital Banking Consultants, Financial Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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