Negative Reviews for UDR Resident App and Property Management
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Negative Reviews for UDR Resident App and Property Management

UDR Resident app receives negative reviews regarding its functionality, customer support, and lack of features. Users complain about login issues, missing community forum, confusing layout for rent payment, and additional service fees. The app crashes when submitting maintenance requests. UDR's property management is criticized for unethical practices, lack of security, and poor upkeep of apartments. The app is described as barely functional with a terrible interface. Bolded terms: UDR Resident app, functionality, customer support, login issues, missing community forum, confusing layout, rent payment, service fees, crashes, property management.

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  • Real Estate Developers
  • Property Managers
  • App Developers
  • Customer Service Managers
  • UX/UI Designers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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  • Awful app, but living here is worse

    The app is almost useless, it’s full of glitches and has one of the worst interfaces I’ve ever seen. What’s even worse is the management company themselves, they are scammers. The building I lived in was terrible, nothing ever worked and security was nonexistent. Even worse, they illegally raised our rent. Avoid at all costs.

    Sentiment
    • Negative
    Content
    • App Functionality
    Apr 04, 2022
  • Thanks!

    I have yet to have a problem with this app! We love the accessibility and functionality of it. We are able to pay rent; input service requests (usually fixed day of); they post anything that is to happen that we need to know about. I for one enjoy the app and think it is a great addition during Covid when you really don’t want face-to-face interaction. Thanks again!

    Sentiment
    • Positive
    Content
    • App Functionality
    Jan 20, 2021
  • Unreliable and Poorly Designed

    This all is designed really poorly. It's difficult to find anything you need in it and it basically functions like a web shell. Many essential features are missing.

    DO NOT DOWNLOAD ANYTHING MANAGED BY UDR

    Sentiment
    • Negative
    Content
    • App Functionality
    Dec 08, 2020
  • UDR knows how to make things worse

    Aside from the login issues, the app removed the message board. Words cannot express the depth of UDR disregard for residents rights, quality of life and wellbeing.

    Sentiment
    • Negative
    Content
    • Community Forum
    Dec 06, 2020
  • Pile of crap, typical UDR

    This app blows. For some unknown reason my password doesn’t work and it won’t generate a new one. Should have stuck with active building.

    Sentiment
    • Negative
    Content
    • App Functionality
    Nov 05, 2020
  • The Worst App Ever

    3 months in row I’ve been spending hours trying to open an account and then simply pay my rent. They had me running around to the post office because their app is down. 3 months later the app is down again nightmare experience, shame on UDR!!

    Sentiment
    • Negative
    Content
    • Rent Payment
    Nov 01, 2020
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Sentiment Analysis (of 30 reviews)
-87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎UDR Resident based on online reviews collected from App Store. The analysis helps Real Estate Developers, Property Managers, App Developers, Customer Service Managers, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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