JEN Singapore Orchardgateway: Convenient Location, Spacious Rooms, Rooftop Pool
Exclusive Insight: JEN Singapore Orchardgateway Customer Feedback Report

JEN Singapore Orchardgateway: Convenient Location, Spacious Rooms, Rooftop Pool

277 Orchard Rd, Singapore 238858

JEN Singapore Orchardgateway by Shangri-La is praised for its convenient location near MRT station, spacious rooms, rooftop pool with amazing views, and friendly staff. Guests highlight the good breakfast spread, cleanliness, and modern facilities. However, some mention small room sizes, high prices, and slow elevators. The hotel's proximity to Orchard Road and seamless access to public transportation are major advantages for travelers enjoying shopping and exploring nearby attractions.

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  • Hospitality Industry Researchers

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Popular Phrases (of 30 reviews)
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  • I love everything about this hotel. It is so much easier when you are a tourist. Easy access to MRT. Amazing housekeeping. Thank you, JEN 💕

    Sentiment
    • Positive
    Content
    • Overall Guest Experience and Satisfaction

  • I had already stayed at Jen Singapore twice. Location over the top. Beside of orchard gateway mall. The room relaxing and quite. Linked to public transportation (MRT and Bus stop).

    Sentiment
    • Positive
    Content
    • Hotel Location and Accessibility

  • ファミリールームを予約。部屋全体的にところどころ汚れが目立ちました。カーテンもあまり綺麗ではなかったのが残念です。朝ごはんのバラエティーはたくさんあり毎日内容も変わったので面白かった。スタッフの方はみなさん親切で丁寧。駅からも近いし、周りにはモールもあるし立地は最高です。Rooms: 清掃もう少し頑張ってほしい

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Rooms: good and clean .fast serve 😊Nearby activities: convent to local travel ,Mrt ,bus stop cab point .center of city .Safety: sure safe and comfortable

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Great position on Orchard Road. Hotel is good value. Great pool on 19th floor. Breakfasts are fab.

    Sentiment
    • Positive
    Content
    • Hotel Location and Accessibility

  • Location was great. Just above the somerset mrt. Room was a bit too small

    Sentiment
    • Positive
    Content
    • Hotel Location and Accessibility
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Sentiment Analysis (of 30 reviews)
77 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for JEN Singapore Orchardgateway by Shangri-La based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel and Tourism Consultants, Marketing Professionals, Customer Experience Analysts, Hospitality Industry Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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