The Home Depot Customer Complaints Analysis
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The Home Depot Customer Complaints Analysis

Exclusive Insight into The Home Depot Customer Feedback

The Home Depot faces various customer complaints regarding returns, product quality, delivery issues, and customer service. Major concerns include return policies, misleading product information, delivery delays, installation problems, and unhelpful staff. Customers express frustration over damaged products, poor communication, and lack of resolution. Issues with orders, online systems, and store experiences are prevalent, leading to dissatisfaction and negative feedback.

Source: Trustpilot Reviews of The Home Depot 

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Customer Feedback Analysis of The Home Depot 

Uncover insights from The Home Depot customer feedback analysis, addressing returns, product quality, and service issues.

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Custom Date - Dec 28, 2024
Popular Phrases (limited preview)
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Featured Content
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  • VETERANS BEWARE. when you sign up for VA discount, what they really want is your SOCIAL SECURITY number. Why

    Attempted to sign up for Veterans discount. Pain in the rear end. I was not looking for a charge account as I only use cash. What Home Depot wanted was a copy of my DD form 214. Would not accept my Government issued VA card. What they really wanted was my social security number. Go to Lowe's, all you need there is a valid VA card.

    Sentiment
    • Negative
    Content
    • None
    Apr 23, 2024
  • If you need a locked up tool at 2217 E…bad customer service!

    If you need a locked up tool at 2217 E Bell Depot, go somewhere else! I waited 45 min. for someone to help that was supposedly on the way. A young girl who knew I needed help, asked a young guy if he needed help, and what tool he needed out of the case. For some reason she wouldn’t help me!

    Sentiment
    • Negative
    Content
    • None
    Apr 20, 2024
  • Good experience

    I have always had very good support and customer service from Home Depot. They are our go to place for home improvement.

    Sentiment
    • Positive
    Content
    • None
    Apr 11, 2024
  • I had purchased new fence from them…

    I had purchased new fence from them which they sublet to Buzz fence company. No one from Home Depot has contacted me to see how project went, had to pay for all up front. We had issues with Buzz fence and Home Depot needs to do better at following up on projects that they sub out to other contractors.

    Sentiment
    • None
    Content
    • None
    Mar 29, 2024
  • Don’t even bother to buy anything of…

    Don’t even bother to buy anything of importance. Good for nails and screws other than that for appliance's go to Barron’s. Better prices and the clerks are not stupid like one of HD clerks called a customer on another site. In another note. Ken Langone sucks.

    Sentiment
    • Negative
    Content
    • None
    Mar 15, 2024
  • I bought a G.E refrigerator

    I bought a G.E. side by side refrigerator last year and it was the worst purchase I ever made. Refrigerator door doesn't close on its own, have to give it a extra push to seal. Didn't get the extra warranty because a reputable company usually doesn't need it. I bought a hunk of junk!

    Sentiment
    • Negative
    Content
    • None
    Mar 12, 2024
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Sentiment Analysis (limited preview)
-90 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for The Home Depot  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Analysts, Market Researchers, Product Development Specialists, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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