Mixed Reviews for H&C Heating and Cooling: Professionalism vs. Service Issues
Exclusive Insight: H&C Heating and Cooling Customer Feedback Analysis

Mixed Reviews for H&C Heating and Cooling: Professionalism vs. Service Issues

1300 Riverside Dr, Charlotte, NC 28214, United States

H&C Heating and Cooling has received mixed reviews from customers regarding their services. Many clients praised the company's professionalism, affordable pricing, and quality of work, particularly during AC installations and repairs. Customers highlighted positive experiences with knowledgeable staff who respected their homes. However, several reviews pointed out significant issues, including no-shows for scheduled appointments, misdiagnosed repairs, and poor communication. Some customers expressed dissatisfaction with the company's responsiveness and service reliability, leading to frustration and negative experiences. While a portion of the clientele recommends H&C for heating and cooling needs, others advise caution due to inconsistent service.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • They didn't show up to the appointment

    Sentiment
    • None
    Content
    • Timeliness

  • We just got a new A/C unit installed by H&C and we are very happy with their work and communication throughout the process. Highly recommend.

    Sentiment
    • None
    Content
    • Quality of Work

  • So professionals and affordable prices, highly recommended!!!!

    Sentiment
    • None
    Content
    • Pricing

  • Hector was able to diagnose and fix my issue within 15 minutes. I highly recommend him!!!

    Sentiment
    • None
    Content
    • Technical Expertise

  • Thank you me Hector 100% recomended

    Sentiment
    • None
    Content
    • Quality of Work

  • He repaired pur air conditioning and inspect everything to make sure there was no more issues, hes very respectful and did a great Job highly recommend it.

    Sentiment
    • None
    Content
    • Quality of Work
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Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for H&C Heating and Cooling based on online reviews collected from Google Business. The analysis helps HVAC Service Managers, Customer Experience Specialists, Market Analysts, Business Development Managers, Quality Assurance Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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