Homeloft.eu Customer Feedback Analysis
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Exclusive Homeloft.eu Customer Feedback Report

Homeloft.eu Customer Feedback Analysis

Homeloft.eu has received mixed reviews regarding shipping locations, customs charges, and product quality. While some customers praised the fast delivery and customer service, others faced issues with delayed deliveries, unexpected customs fees, and product suitability. The company's communication and handling of customer concerns varied, with instances of prompt responses and resolutions, but also cases of inconvenience and disappointment. Overall, feedback highlights a need for clearer information on product specifications, shipping details, and potential additional charges for international orders.

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Custom Date - May 19, 2024
Featured Content
  • Buyer beware!

    Contrary to what the name and site address implies, home loft is NOT in Switzerland, or the EU. I ordered a kitchen appliance, which is difficult to find, but I was willing to pay the top dollar asked. It took about a month to arrive. When it did finally arrive, the plug was not a European plug, and the power voltage needed is American 110, not European 220 norm. My issue with this is that this information was NOT given in the item description. Also not given in the item description was the fact that the unit was second hand. It arrived scratched from use, and with food debris embedded on the unit. I advise you to be very careful before ordering, and do not presume that power plugs/voltage are to your norm. Also do not presume that the item is new.

    Sentiment
    • Negative
    Content
    • Product Quality
    Jan 06, 2024
  • Ausgezeichnete Qualität, langlebig

    Habe weltweit nach diesem Vogel gesucht. Schnelle Lieferung, fairer Preis.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jun 05, 2023
  • Foarte util

    Promptitudinea cu care s-a raspuns la comandă. Transportul destul de rapid. Aspectul pachetului.

    Sentiment
    • Positive
    Content
    • Order Fulfillment
    May 30, 2023
  • Great experience

    I am very pleased with attitude I faced. Customer service provided great support with issues I had with my order. Delivery was prompt. Definitely will order again. Many thanks!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 27, 2023
  • Exactly what I ordered

    Exactly what I ordered, arrived in good nick and on time.

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 05, 2022
  • Excellent communication-Quality product

    Excellent communication throughout the order and delivery process.Product is even better than I had anticipated, with up to 25 years shelf life!

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 01, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for homeloft.eu  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Experience Analysts, Market Researchers, Retail Industry Consultants, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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