Mixed Reviews for Residence Inn in Washington, DC
Exclusive Analysis: Residence Inn DC Customer Feedback

Mixed Reviews for Residence Inn in Washington, DC

1199 Vermont Ave NW, Washington, DC 20005, United States

Mixed reviews for Residence Inn by Marriott Washington, DC Downtown. Guests praise the central location, spacious rooms, and friendly staff. However, issues were noted with room amenities, breakfast offerings, and customer service. Some guests highlighted positive experiences with specific staff members like Elaine. Renovations were ongoing during some stays. While convenient for exploring DC and close to transportation, noise disturbances and maintenance problems were reported.

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Featured Content
  • Place was great, rooms were clean, staff was lovely and the breakfast was immaculate. 10/10 would stay again.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Size
  • This residence Inn is undergoing renovation, and we were in one of the newly renovated rooms. They are very nice and the renovation has been very well executed. Every staff member I have been in contact with has greeted me every time they saw me, said hello and good morning, and were extremely helpful. The breakfast here is better than at other Residence Inns, and the breakfast team is super friendly. It’s well located to the convention center and walkable to lots of great restaurants. Definitely a good value.Rooms: The newly renovated rooms are great.Food & drinks: Free breakfast, no other restaurant or bistro, but there is a CVS next-door, and several walkable restaurants.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
  • We were very pleased with our stay in a double queen suite. The room and bathroom were very spacious and comfortable. The shower pressure was great. The temperature controls were good. We were not inconvenienced by the remodeling efforts. The front desk staff were friendly and helpful. The breakfast had a good amount of variety and was clean. The location was great for a training I attended and sightseeing around the mall, monuments, and memorials.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Size
  • I recently stayed here for a week and had a great time. I think I was in a brand new room, super clean and big. The water pressure was good and very hot. Breakfast was better than I expected, with coffee, Juice, cereal, bagels and toast. There were also some hot options too. The area is very close to the White House/ museums and lots of nice restaurants and a few bakeries. I would stay here again if I came to DC.Walkability: Close to many sites like the White House and National Mall.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Size
  • Awesome front desk staff and very accommodating.The rooms are quite dated and road noise (on second floor facing the Wash Circle) went on all night. Sirens, truck horns, car horns. Probably the worst night of sleep I’ve had in a hotel this year.Wouldn’t stay again due to noise.

    Sentiment
    • None
    Content
    • Noise Levels
  • Great location for getting around DC and easy parking and fast taxi service with either Uber or Lyft.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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