Mixed Reviews Highlighting Service Quality and Pricing Concerns at SelfStorage.com
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Exclusive Analysis of SelfStorage.com Customer Reviews

Mixed Reviews Highlighting Service Quality and Pricing Concerns at SelfStorage.com

SelfStorage.com receives mixed reviews with customers praising the friendly and informative staff while also highlighting issues like pricing discrepancies and unpleasant odors in units. Positive comments mention excellent customer service and ease of booking, with specific staff members like Toni and Mohammed being commended for their helpfulness. However, some negative experiences include long wait times, difficulties with online processes, and unmet expectations regarding access hours and pricing. Overall, the facility is described as clean and well-organized, with a focus on customer service and affordability.

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Custom Date - Apr 24, 2024
Featured Content
  • Very friendly

    Very friendly, helpful, informative. Clear instructions, easy.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Mar 13, 2024
  • Friendly staff

    Friendly staff. Clean and organized facility.

    Sentiment
    • Positive
    Content
    • Facility Cleanliness
    Mar 12, 2024
  • The call from the office staff to make…

    The call from the office staff to make sure I had the correct process to put in my personal code to get into the gate.

    Sentiment
    • Positive
    Content
    • Communication Effectiveness
    Mar 11, 2024
  • Great facility, professional, fast and easy reservation.

    Easy, fast and very professional. Great and clean facility.

    Sentiment
    • Positive
    Content
    • Facility Cleanliness
    Mar 10, 2024
  • I can't get your website to let me pay…

    I can't get your website to let me pay for my first month online. Been told I can't get the half price amount unless I do everything online. I've tried through my phone and laptop.

    Sentiment
    • Negative
    Content
    • Ease of Rental Process
    Mar 10, 2024
  • I had no problem finding this place and…

    I had no problem finding this place and doing the reservation which it was easy and went smooth.

    Sentiment
    • Positive
    Content
    • Ease of Rental Process
    Mar 10, 2024
  • See All Reviews
Sentiment Analysis
67 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for SelfStorage.com  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Experience Directors, Product Managers, Storage Facility Owners, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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