Mixed Reviews Highlighting Service Quality and Pricing Concerns at SelfStorage.com
  • 102 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Exclusive Analysis of SelfStorage.com Customer Reviews

Mixed Reviews Highlighting Service Quality and Pricing Concerns at SelfStorage.com

SelfStorage.com receives mixed reviews with customers praising the friendly and informative staff while also highlighting issues like pricing discrepancies and unpleasant odors in units. Positive comments mention excellent customer service and ease of booking, with specific staff members like Toni and Mohammed being commended for their helpfulness. However, some negative experiences include long wait times, difficulties with online processes, and unmet expectations regarding access hours and pricing. Overall, the facility is described as clean and well-organized, with a focus on customer service and affordability.

Best for
  • Marketing Managers
  • Customer Experience Directors
  • Product Managers
  • Storage Facility Owners
  • Business Analysts

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
18 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Download
Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Very friendly

    Very friendly, helpful, informative. Clear instructions, easy.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Mar 13, 2024
  • Friendly staff

    Friendly staff. Clean and organized facility.

    Sentiment
    • Positive
    Content
    • Facility Cleanliness
    Mar 12, 2024
  • The call from the office staff to make…

    The call from the office staff to make sure I had the correct process to put in my personal code to get into the gate.

    Sentiment
    • Positive
    Content
    • Communication Effectiveness
    Mar 11, 2024
  • Great facility, professional, fast and easy reservation.

    Easy, fast and very professional. Great and clean facility.

    Sentiment
    • Positive
    Content
    • Facility Cleanliness
    Mar 10, 2024
  • I can't get your website to let me pay…

    I can't get your website to let me pay for my first month online. Been told I can't get the half price amount unless I do everything online. I've tried through my phone and laptop.

    Sentiment
    • Negative
    Content
    • Ease of Rental Process
    Mar 10, 2024
  • I had no problem finding this place and…

    I had no problem finding this place and doing the reservation which it was easy and went smooth.

    Sentiment
    • Positive
    Content
    • Ease of Rental Process
    Mar 10, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
18 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Explore Key Insights from Smart Self Storage Customer Feedback
    Trustpilot Reviews 101
  2. SIXT Alicante Airport Review Analysis: Customer Insights
    Google Business Reviews 67
  3. Discover Expert Insights with ABC Shower Doors Feedback Report
    Trustpilot Reviews 72
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for SelfStorage.com  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Experience Directors, Product Managers, Storage Facility Owners, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.