Mixed Reviews for Airtel App: Performance, Network Quality, and Customer Service Highlighted
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Mixed Reviews for Airtel App: Performance, Network Quality, and Customer Service Highlighted

Airtel app receives mixed reviews with some praising its performance and network quality, while others complain about app glitches, fake data rewards, and poor customer service. Users express frustration with delayed SIM activation and inability to make and receive calls. Despite this, Airtel is appreciated for its wide coverage and excellent services in rural areas. The need for improved accessibility for visually impaired users is also highlighted. Overall, Airtel's app experiences a combination of positive and negative feedback from its users.

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I have order a sim postpaid it now 3 days no one have reached me or message me not use of this app

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 20, 2023

  • I port from jio to airtel thinking it provide better expirence I have large connection issue with data many time it never connect phone

    Sentiment
    • None
    Content
    • Network Issues
    Sep 20, 2023

  • I love 💕 airtel it's a wonderful Network in our villages,

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Sep 20, 2023

  • This is very bad cheating app they send text messages to yo about you get 2gb data free claim your reward download the app but after downloading you get nothing they always cheated on me very bad experience.

    Sentiment
    • Negative
    Content
    • App Experience
    Sep 20, 2023

  • when I am receiving messages by 2 GB data coupon is yours and install it ...when I installed this app there is no rewards available that's why I'm hate 😡😤 this app ..i never installing this app further future ❎😠❎😠❎😠❎😠my MB is wasted again and again...

    Sentiment
    • Negative
    Content
    • Data Offers
    Sep 20, 2023

  • Worst service by any service provider in India. not sure if they even deserve 1 star.

    Sentiment
    • Negative
    Content
    • Service Quality
    Sep 20, 2023
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Airtel Thanks – Recharge & UPI - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Mobile Network Operators, App Developers, Customer Service Trainers, Market Researchers, Telecom Policy Makers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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