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Exceptional Service and Facilities at Conrad Manila

Exceptional Service and Facilities at Conrad Manila

30 recent reviews.

Conrad Manila receives praise for its excellent service and facilities, with special mentions for staff members MJ, Joel, Francis, Mike, Cristine, and Kuya Maverick. The hotel's location and view are also highly praised. Guests recommend dining at China Blue and Locavore, as well as enjoying drinks at the Sea Lounge and C Lounge. The customer service at Brasserie on 3 and C Lounge receives high praise, with mentions of staff members JM, Anna, and Melo. Overall, the hotel provides exceptional hospitality, cleanliness, and amenities.

Conrad Manila
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  • Good food and ambiance

    Really love the food! We like all dishes and beverages ordered. Ambiance was good too. I just find the response time slow. It will also be good if service water was already served the moment we sat on our table.

    Sentiment
    • Positive
    Content
    • Food and Dining
  • Excellent

    You can enjoy a picturesque sunset view with good food, drink, and services. A staff, Ms. Anna is a good Japanese speaker. You can forget your reality to relax. You can choose outside sheet or inside one. Both are recommended.

    Sentiment
    • Positive
    Content
    • Location and View
  • Worth trying

    Excellent and very accommodating staff. Very good choices of food fronting Manila Bay during breakfast. Room, bed, toilet was also nice and comfortable. Highly recommended and worth spending. Keep it up!!!

    Sentiment
    • Positive
    Content
    • Service and Staff
  • Conrad Lounge

    Anna provided exceptional customer service during our visit at Conrad. Her friendliness and attentiveness greatly enhanced our experience. The afternoon tea set was delicious. Overall, a great time!!!

    Sentiment
    • Positive
    Content
    • Service and Staff
  • Great service above and beyond

    I had fantastic service from Cristine in the C Lounge. Not only was she friendly fast and efficient she actually helped with info for my training presentation as a native of the Philippines. Thank you

    Sentiment
    • Positive
    Content
    • Service and Staff
  • Excellent

    Marlo and Robelyn did an excellent job taking care of my room. They are very professional and friendly. The room is clean. And the service was excellent. So I would say overall the experience has been a very good one.

    Sentiment
    • Positive
    Content
    • Service and Staff
  • Superb hospitality!

    The hotel has beautiful view and scenery. Easy access. Very warmth, good manner and helpful staff...anywhere and anytime. The Phillipines hospitality. The room is really superb and clean. Excellent!!!

    Sentiment
    • Positive
    Content
    • Location and View
  • Nice area

    By the sea, beautiful location. Attached to the SM Asia Mall. I always stay in Conrad Manila from the beginning. Very friendly and professional staff. Close to the Ninoy Aquino International Airport. Highly recommended.

    Sentiment
    • Positive
    Content
    • Location and View
  • Great night at the C-Lounge

    We went to the C-Lounge for drinks and had lovely service by our waiter Joel. He was very welcoming and accommodating to suggest the best wine and make sure our experience was perfect. The view is also spectacular at sunset!

    Sentiment
    • Positive
    Content
    • Food and Dining
  • Amazing stay

    Service is top notch. Everyone was nice and attentive to our needs. Amenities were also excellent. Beds and pillows were comfortable, and the shower heads were really nice. The executive lounge also provided amazing food and drinks.

    Sentiment
    • Positive
    Content
    • Facilities and Amenities
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Sentiment Analysis

93 Net Promoter
Score

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