Users express frustration with Netflix's latest app update and bugs
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    • Product Managers
    • UX/UI Designers
    • Marketing Professionals
    • Content Strategists
    • Streaming Service Analysts
Users express frustration with Netflix's latest app update and bugs

Essential Netflix App Feedback Report for Decision-Makers

Users are unhappy with the latest Netflix app update, criticizing its user interface, casting issues, and the removal of genre sections. Others complain about the app's bugs and glitches, including playback and resume issues, and Netflix's poor selection of titles compared to its competitors. Users also express frustration with the streaming service's price increases and decision to crack down on password sharing. Some applaud the app's content and recommendation algorithm while calling for improvements to the media player on Android TV OS.

Source: Google Play Reviews of Netflix - Apps on Google Play

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Customer Feedback Analysis of Netflix - Apps on Google Play

Uncover insights from Netflix app reviews: UI, streaming issues, content selection, and more in our comprehensive report.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • The service itself has a good selection and the algorithm provides good recommendations. The app on the other hand, is an un-user friendly mess. My biggest gripe is that the user watchlist is just a big jumble of movies and series with no way to filter. After all these years how has this not been addressed?

    Sentiment
    • None
    Content
    • User Interface Experience
    Apr 29, 2023

  • Great app. Very few glitches... new update is confusing. "Home" is no longer where you find the stuff you've been watching all along. It's now at the "explore" section. I get that Netflix want to improve the experience but searching to try and find my shows is annoying. Maybe then make the "explore" page open as the app launches. Other than that, we good.

    Sentiment
    • Positive
    Content
    • User Interface Experience
    Apr 17, 2023

  • Nearly every movie or show I want to watch isn't available on Netflix. The price for Netflix goes up while the selection goes down. I miss the old days when we could find nearly any movie with Netflix. If Hell had a streaming service, it would be Netflix; a bunch of movies and shows, but nothing you actually want to see.

    Sentiment
    • Negative
    Content
    • Content Library
    Apr 17, 2023

  • This new update is not great.. The home screen looks like instagram and its very unclear. Casting my series to the tv also does not work, I cannot see in the app that I am streaming and thus cannot pause it, change the subtitles or skip the intro. Also, it sometimes stops casting/streaming out of nowhere and have to restart everything and even then its sometimes not working..

    Sentiment
    • Negative
    Content
    • User Interface Experience
    Apr 16, 2023

  • Ever since the latest update I can't get to anything I was watching previously. Interface on the app is now extremely poor. Every year or two Netflix tries to push out an update that breaks the entire UI and everytime users complain about it. Haven't you got the point that the users still want our home page so we can quickly pick back up where we left off with a show?

    Sentiment
    • Negative
    Content
    • User Interface Experience
    Apr 16, 2023

  • The newest update for the mobile app as of 4/13/2023 is awful. Absolutely prefer the original. I've been a netflix subscriber for years now and have loved it, but go back to OG version or give me a way to choose between the two, and I would rate higher Oh, AND it doesn't work with Chromecast anymore!? They're about to lose a long-time subscriber

    Sentiment
    • Negative
    Content
    • Chromecast Compatibility
    Apr 14, 2023
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Sentiment Analysis (limited preview)
-76 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Netflix - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, UX/UI Designers, Marketing Professionals, Content Strategists, Streaming Service Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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