McAfee Users Express Frustration with Lack of Protection and App Issues
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McAfee Users Express Frustration with Lack of Protection and App Issues

Essential McAfee Security Feedback Analysis Report

McAfee users express frustration with the lack of protection provided, as their devices get hacked without detection. Many users also report issues with app performance, such as frequent disconnections and login problems. The VPN feature is unreliable and often turns off without notification. Overall, users are dissatisfied with the app's functionality and experience difficulties getting support or refunds. McAfee's Total Protection subscription is criticized for slowing down devices and causing various access issues.

Source: App Store Reviews of ‎McAfee Security: Privacy & VPN

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Customer Feedback Analysis of ‎McAfee Security: Privacy & VPN

Uncover critical insights with our McAfee Security Feedback Report, highlighting user issues and satisfaction levels.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • VPN keeps going off / signing out

    I have had a number of issues with the app where VPN goes off, the app signs out of the account and it is causing access issues to Wi-Fi. Needs these bugs ironed out.

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 15, 2023
  • Rubbish

    Never get signed in and it turns itself off whenever it likes.

    Been trying to log into the app without repeatedly uninstalling it for months now. Wish I was kidding.

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 05, 2023
  • S - Mason

    AWSOME every day and night informed me as soon as it was unsafe and would kick in to stop unwanted calls from abroad etc

    Sentiment
    • Positive
    Content
    • App Performance
    Sep 18, 2023
  • Awful.

    Been using this protection for the last few months and had nothing but issues! It’s great when it works, but for me personally it constantly disconnects the vpn, logs out of my account and also doesn’t allow me to turn on protection measures on my Mac. Would seriously advise looking elsewhere from personal experience :(

    Sentiment
    • Negative
    Content
    • App Performance
    Sep 16, 2023
  • Log me out all the time

    I bought the subscriptions, download the apps in my phone. Whenever i check the apps, i have to sign in again. Whether or not my device still being protected when the apps log me out without i realised.

    Also it doesnt sync subscription across my devices.

    Sentiment
    • None
    Content
    • Account and Subscription
    Sep 05, 2023
  • Often disconnected

    I have tried McAfee Security on my iPad and iPhone 14 but find it quite frustrating. Sometimes it disconnects without alerting me, so I don’t risk connecting automatically to wifi when out. Sometimes it tells me VPN is off but when I try to turn it on in the app it simply says it can’t connect to VPN with no explanation. Surely could do better, so I’ll try something else next time.

    Sentiment
    • Negative
    Content
    • App Performance
    Aug 19, 2023
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Sentiment Analysis (limited preview)
-67 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎McAfee Security: Privacy & VPN based on online reviews collected from App Store. The analysis helps Product Managers, Customer Support Managers, Marketing Specialists, Cybersecurity Analysts, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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