Equity Residential: Tenant Complaints and Financial Strain
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Equity Residential: Tenant Complaints and Financial Strain

Equity Residential Review Analysis: Tenant Insights

Equity Residential faces various complaints from tenants, including issues with rent increases, high additional fees, subpar maintenance, and poor customer service. Tenants express frustration with rent hikes, undisclosed charges, poor amenities, and unresponsive management, leading to discontent and financial strain.

Source: Trustpilot Reviews of Equity Residential 

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Customer Feedback Analysis of Equity Residential 

Uncover tenant complaints & financial strains facing Equity Residential in our detailed analysis report.

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Custom Date - Apr 21, 2025
Popular Phrases (limited preview)
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  • Bad experience with Equity Apartments Redmond

    - I stayed at Chelsea Square; their service is pathetic and their excuse is that they don't have few service personnel and will address emergency issues only. - They will skin you when you vacate. They've charged me over $800 after I vacated their apartment; charged around $500 for painting!!

    Sentiment
    • Negative
    Content
    • Rent Increase and Fees
    Jan 10, 2024
  • Connecticut heights

    equity is the worst company. In Washington DC you can find brand new apartments for less of what this company charges. Connecticut heights. Do not rent there. Dc has better options.

    Sentiment
    • Negative
    Content
    • Rent Increase and Fees
    Jul 25, 2023
  • Do not trust this employer

    Miscommunication with employees. False information about employees. Concierge should not be security,

    Sentiment
    • Negative
    Content
    • Leasing Process and Communication
    Nov 12, 2022
  • As a former employee in NYC manhattan

    As a former employee in NYC manhattan, their tenants can say or do anything they want and get away with it to where employees can get fired cause of their actions and nothing is done as a saving grace. You are also typically overworked and complaints from employees on management are not taken seriously. This is a real review as a former employee.

    Sentiment
    • Negative
    Content
    • None
    Sep 18, 2021
  • One of the worst apartment experiences…

    One of the worst apartment experiences I have had. Management continually lied about expectations of ongoing construction projects which were carried out at noise levels above what is legally permitted. Some tenants were able to break their leases while others were asked to pay 2 months rent to move while construction continued for more than half the year. Simply appalling.

    Sentiment
    • Negative
    Content
    • Rent Increase and Fees
    Apr 01, 2021
  • I wish I would've looked into this…

    I wish I would've looked into this place before moving in but everything that I've seen on these comments about like them charging crazy fees it's so true do not rent from this place we're probably gonna have to file against these people because they're charging us accelerated rent plus move out fee for only living there six months.

    Sentiment
    • Negative
    Content
    • Rent Increase and Fees
    Dec 12, 2020
  • See All Reviews
Sentiment Analysis (limited preview)
-84 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Equity Residential  based on online reviews collected from Trustpilot. The analysis helps Real Estate Investors, Property Managers, Customer Service Analysts, Market Research Analysts, Real Estate Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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