Equity Residential faces various complaints from tenants, including issues with rent increases, high additional fees, subpar maintenance, and poor customer service. Tenants express frustration with rent hikes, undisclosed charges, poor amenities, and unresponsive management, leading to discontent and financial strain.
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- I stayed at Chelsea Square; their service is pathetic and their excuse is that they don't have few service personnel and will address emergency issues only. - They will skin you when you vacate. They've charged me over $800 after I vacated their apartment; charged around $500 for painting!!
Sentiment
Negative
Content
Rent Increase and Fees
Jan 10, 2024
Connecticut heights
equity is the worst company. In Washington DC you can find brand new apartments for less of what this company charges. Connecticut heights. Do not rent there. Dc has better options.
Sentiment
Negative
Content
Rent Increase and Fees
Jul 25, 2023
Do not trust this employer
Miscommunication with employees. False information about employees. Concierge should not be security,
Sentiment
Negative
Content
Leasing Process and Communication
Nov 12, 2022
As a former employee in NYC manhattan
As a former employee in NYC manhattan, their tenants can say or do anything they want and get away with it to where employees can get fired cause of their actions and nothing is done as a saving grace. You are also typically overworked and complaints from employees on management are not taken seriously. This is a real review as a former employee.
Sentiment
Negative
Content
None
Sep 18, 2021
One of the worst apartment experiences…
One of the worst apartment experiences I have had. Management continually lied about expectations of ongoing construction projects which were carried out at noise levels above what is legally permitted. Some tenants were able to break their leases while others were asked to pay 2 months rent to move while construction continued for more than half the year. Simply appalling.
Sentiment
Negative
Content
Rent Increase and Fees
Apr 01, 2021
I wish I would've looked into this…
I wish I would've looked into this place before moving in but everything that I've seen on these comments about like them charging crazy fees it's so true do not rent from this place we're probably gonna have to file against these people because they're charging us accelerated rent plus move out fee for only living there six months.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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