EntirelyPets Mixed Reviews: Concerns about Order Accuracy, Shipping Delays, and Customer Service
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EntirelyPets Customer Feedback Analysis Report

EntirelyPets Mixed Reviews: Concerns about Order Accuracy, Shipping Delays, and Customer Service

EntirelyPets has received mixed reviews with customers expressing concerns about order accuracy, shipping delays, poor customer service, and issues with refunds. Many reviewers emphasized problems with receiving their orders and difficulties in reaching customer support. There are reports of incorrect items sent, long shipping delays, failed communication, and challenges with refunds. Customers have highlighted issues such as receiving used products, order discrepancies, and overall dissatisfaction with the company's service.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • ITEMS NOT RECEIVED When I call I am told one item is…

    When I call I am told one item is shipped & one item I will get a refund. Never received either!Never will they get me again!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Sep 22, 2023
  • FRAUD

    FRAUD. Placed order no email and i got charged. Worst Customer Service. No reponse to email and calls. Avoid them.

    Sentiment
    • Negative
    Content
    • Trustworthiness and Reliability
    Oct 08, 2022
  • Site ripped me off

    Site ripped me off . Never sent item , stopped responding ! Scammers or selective scammers at best

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Jun 24, 2022
  • Great Experience

    I ordered flea & tick products--they were shipped promptly and arrived in just a few days.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery Issues
    May 12, 2022
  • Partial items shipped

    Preferred all purchases to be shipped out in 1 package; or at least to email buyer if prefer a split shipment when purchase items not available.

    Sentiment
    • Positive
    Content
    • Ordering Process and Website Functionality
    May 04, 2022
  • Great service

    Great service! Appreciate the codes for savings! Best prices on the internet!!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 01, 2022
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Sentiment Analysis (of 30 reviews)
-44 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for EntirelyPets  based on online reviews collected from Trustpilot. The analysis helps Retail Business Analysts, E-commerce Managers, Customer Service Trainers, Supply Chain Specialists, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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