Mixed Reviews for Embassy Suites NYC Times Square Location
Embassy Suites NYC Times Square: In-Depth Customer Feedback Report

Mixed Reviews for Embassy Suites NYC Times Square Location

60 W 37th St, New York, NY 10018, United States

Embassy Suites by Hilton New York Manhattan Times Square receives mixed reviews, with guests highlighting the convenient location near Broadway and Times Square. Positive comments focus on friendly staff and great breakfast. However, there are concerns about cleanliness issues, slow service, and room maintenance problems. Some guests experienced billing discrepancies and noise disturbances. Overall, the hotel is appreciated for its central location but needs improvement in room cleanliness and service efficiency.

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  • Staff at this hotel were 5 star. The location relative to food and activities was great. Our shower leaked horribly, and the pillows left something to be desired for me. Andre was captain of happy hour and we enjoyed his service and attitude towards customer satisfaction. He was there for it! Overall, it was a great stay.

    Sentiment
    • Positive
    Content
    • Staff Service
  • We had an incredible stay! Our flight got cancelled and Kadija scrambled and found another room for us to stay one more night. Whatever we needed or had questions about, the staff was quick with a smile and an answer. 10/10 recommend!Nearby activities: Walking distance from Herald Square and the 34th St Subway station.

    Sentiment
    • Positive
    Content
    • Staff Service
  • Took 45 min to check in, put in a room below dining so woke up to people eating at 7 am then switched rooms, took 15 min at bar that day to get a drink, new room has a huge clump of hair in the shower and dirt in the sheetsRooms: Big but dirty

    Sentiment
    • Negative
    Content
    • Room Cleanliness
  • Staff were extremely pleasant and helpful! Will stay again!!!Rooms: PerfectNearby activities: Blocks from Times Square excellent locationSafety: Never felt unsafeWalkability: Centrally locatedFood & drinks: Great Breakfast

    Sentiment
    • Positive
    Content
    • Staff Service
  • My daughter and I had a short stay here and it was great in all respects. A huge thank you to Michael at the front desk for going above and beyond to exceed our expectations and ensure that we had an outstanding stay. We will definitely return!

    Sentiment
    • Positive
    Content
    • Staff Service
  • Zum 2. mal da. Zimmer mit Aussicht auf das Empire State Building. Das Omelett beim Frühstück schmeckt wunderbar und Zutaten kannst Du wählen.

    Sentiment
    • Positive
    Content
    • Room Comfort
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