Embassy Suites Chicago Downtown: Mixed Reviews & Service Concerns
Embassy Suites Chicago: In-depth Customer Feedback Report

Embassy Suites Chicago Downtown: Mixed Reviews & Service Concerns

600 N State St, Chicago, IL 60654, United States

Mixed reviews for Embassy Suites by Hilton Chicago Downtown River North. Guests highlighted service issues, cleanliness concerns, room amenities, and noise disturbances. Some appreciated the location, spacious rooms, and breakfast offerings.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Everything was dirty, requested a different room and it was in the same condition 🤢

    Sentiment
    • Negative
    Content
    • Room Cleanliness

  • I've stayed at this location three times and found it to meet my needs well. The location is great. The rooms are spacious and clean.

    Sentiment
    • Positive
    Content
    • Room Cleanliness

  • Terrible service, phones not working do not replace items used in rooms did not bring anything requested to rooms terrible service period; amazing they are doing well with how little they actually do.Rooms: Not good service

    Sentiment
    • Negative
    Content
    • Staff Service

  • This place was very nice but the tv didn’t work in our room none of the phones did very pricey

    Sentiment
    • None
    Content
    • Amenities Quality

  • We enjoyed our stay... Took youth cyclists to Chicago for a presentation.

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Rooms have enough space for a large family. Within walking distance of main attractions in Chicago. They don't clean the room everyday due to covid (though no staff wears a mask anymore).

    Sentiment
    • Positive
    Content
    • Amenities Quality
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Sentiment Analysis (of 30 reviews)
-14 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Embassy Suites by Hilton Chicago Downtown River North based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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