eMAG-Romania-Customer-Service-Criticism
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eMAG Romania Feedback Report: Unveiled Customer Insights

eMAG-Romania-Customer-Service-Criticism

eMAG Romania faces severe criticism for its unreliable customer service, lack of contact numbers, and censorship of negative reviews. Customers express frustration over delayed deliveries, counterfeit products, unresponsive support, and difficulty in returning items. The platform is accused of allowing fraudulent sellers and failing to address quality issues. Many users call for boycotting eMAG and urge others to seek alternatives for online shopping in Romania.

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  • E-commerce Managers
  • Customer Service Consultants
  • Market Researchers
  • Retail Analysts
  • Consumer Rights Advocates

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Preview

Here you can see the preview of this report containing the analysis of only 40 latest reviews.

Custom Date - Apr 21, 2024
Featured Content
  • Nu mai cumpărați de pe site-ul emag !

    Nu mai cumpărați de pe site-ul emag !! Este singura cale de a-i împinge pe Nesimțiți spre faliment !! Joiulescu Cristian .

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 15, 2024
  • Cea mai buna platforma de vanzari

    Cea mai buna platforma de vanzari! Comand lunar si sunt multumita!

    Sentiment
    • Positive
    Content
    • Platform Reliability
    Feb 09, 2024
  • Emag sunteți de tot rahatul!

    Emag sunteți de tot rahatul!! Awful costumer service!! Avoid this site to buy something from there!!

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 12, 2024
  • Hide real review.

    Hide real review.Only fake review are approved.This happen multiple times, its not a one time mistake

    Sentiment
    • Negative
    Content
    • Platform Reliability
    Jan 06, 2024
  • They’re the absolute worst

    They’re the absolute worst, they care 0% about their clients that spend tens of thousands on their app

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 24, 2023
  • Scam site

    Scam site, can't reach any operator, money gone.

    Sentiment
    • Negative
    Content
    • Payment Problems
    Dec 15, 2023
  • See All Reviews
Sentiment Analysis
-93 Net Promoter
Score
Popular Topics
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for eMAG  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Consultants, Market Researchers, Retail Analysts, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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