Qatar Airways: A Mixed Bag of Customer Experiences
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Qatar Airways: A Mixed Bag of Customer Experiences

Elevate Your Strategy with Qatar Airways Feedback Insights

Qatar Airways receives mixed reviews from travelers. Many customers express dissatisfaction with customer service, citing rudeness and a lack of responsiveness regarding refunds and lost items. Delays and cancellations are common complaints, leading to frustrating travel experiences. Positive feedback highlights exceptional in-flight service and comfortable seating, especially in business class. However, problems with lounge access and food quality in lounges are noted. Some travelers appreciate the entertainment options and overall cleanliness of aircraft. Overall, while Qatar Airways has a reputation for good service, many passengers feel let down by the handling of issues and the lack of effective communication, urging potential customers to consider other airlines.

Source: Trustpilot Reviews of Quatarairways 

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Customer Feedback Analysis of Quatarairways 

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Customer service is rude and unhelpful.

    Customer service is rude and unhelpful.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Nov 23, 2023
  • Alles wunderbar angenehmer Flug und…

    Alles wunderbar angenehmer Flug und freundliches Personal.

    Sentiment
    • Positive
    Content
    • In-Flight Experience
    Aug 25, 2023
  • I was flying from Kathmandu to Doha

    I was flying from Kathmandu to Doha. Great service. Ma Kawtar gave good hospitality

    Sentiment
    • Positive
    Content
    • In-Flight Experience
    Jun 20, 2023
  • Never heard back from them regarding a…

    Never heard back from them regarding a refund. Impossible to get hold of.

    Sentiment
    • Negative
    Content
    • Unresolved Refund Requests
    Jan 04, 2023
  • Safe trip for ever best world cup

    Safe trip for ever best world cup. Just enjoy

    Sentiment
    • Positive
    Content
    • In-Flight Experience
    Nov 24, 2022
  • Boycott soccer world championship

    Boycott soccer world championship. This country is living on the world pollution and don't care about life.Boycott

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Sep 15, 2022
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Sentiment Analysis (limited preview)
-44 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Quatarairways  based on online reviews collected from Trustpilot. The analysis helps Airline Operations Managers, Customer Service Analysts, Travel Industry Consultants, Marketing Professionals in the Aviation Sector, Airline Quality Assurance Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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