Users frustrated with functionality and stability issues in Amazon Prime Video app
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Users frustrated with functionality and stability issues in Amazon Prime Video app

Users express frustration with the Amazon Prime Video app, citing issues with functionality, stability, and user interface. Many complain about the lack of features such as 'My stuff' tab and the inability to watch content. The app is also criticized for frequent crashes and poor offline viewing capabilities. Some users mention billing and subscription issues, while others express disappointment with the quality and selection of content. Overall, users feel that the app has declined in quality and lacks improvement.

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Custom Date - May 19, 2024
Featured Content
  • It’s the best but one thing is wrong

    I love prime because it has something for everyone but the only thing is that some programs you have to rent were you get 30 days to watch it or buy where you have it forever but it is slightly more expensive then rent that is my review

    Sentiment
    • Positive
    Content
    • Content Selection
    Oct 02, 2023
  • The Best

    This app is truly the best. The imdb score display and x-ray feature are truly amazing. Thank you amazon

    Sentiment
    • Positive
    Content
    • App Performance
    Oct 02, 2023
  • Good Omens

    I use Prime mostly to watch and re-watch Good Omens. It’s by far the best show they’ve got on here and I really hope they renew it for a third series.

    Sentiment
    • Positive
    Content
    • Content Selection
    Sep 29, 2023
  • Can’t play anything

    Try to play anything it gets stuck on the loading screen. I can hear the audio of the show but no video. Come Amazon do better

    Sentiment
    • Negative
    Content
    • Playback Issues
    Sep 29, 2023
  • New shows don’t work

    Too many issues with this app on Apple TV. All the new shows don’t work on Apple TV. Including the continental- all you get is the audio and just a black screen. Live shows like football match there’s stop much stuttering even though your internets 1gb

    Sentiment
    • Negative
    Content
    • Playback Issues
    Sep 23, 2023
  • Freevee broken

    Watching movies with adds is broken. It just kept jolting to a previously watched bit. It did this twice so I gave up.

    Sentiment
    • Negative
    Content
    • Playback Issues
    Sep 17, 2023
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Sentiment Analysis (of 30 reviews)
-64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Amazon Prime Video based on online reviews collected from App Store. The analysis helps Product Manager, Content Strategist, User Experience Designer, Digital Marketer, Customer Support Manager to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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