Executive Summary of 'My Bupa' App User Reviews
  • 95 users bookmarked
  • Who is this report for?
    • Healthcare Administrators
    • Digital Product Managers
    • Customer Service Managers
    • User Experience Designers
    • Mobile App Developers
Executive Summary of 'My Bupa' App User Reviews

Elevate Your Service with 'My Bupa' User Feedback Insights

The 'My Bupa' app has received mixed reviews from users, highlighting both improvements and significant issues. Users appreciate the convenience of online consultations, quick appointment booking, and professional service from practitioners. However, many report frustrating experiences, including problems with the registration process, appointment availability, and app functionality. Common complaints involve the app crashing, issues with medical history retention, and poor customer service communication. The inability to perform essential actions, such as booking appointments and accessing records efficiently, detracts from the overall user experience, leading some users to consider canceling their policies. Overall, while the app shows promise, considerable enhancements in user experience and reliability are needed to meet customer expectations.

Source: App Store Reviews of My Bupa

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Customer Feedback Analysis of My Bupa

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Not loading

    The update to the app is not loading

    Sentiment
    • Negative
    Content
    • App Functionality Problems
    Apr 20, 2025
  • Prostate discussion

    Extremely helpful and clear explanation of where the current science is and the process to check out
    Status

    Sentiment
    • Positive
    Content
    • Communication Clarity
    Apr 04, 2025
  • Initial appointment

    Lovely person made me feel very at ease and was extremely easy to communicate with and understand

    Sentiment
    • Positive
    Content
    • Medical Consultation Satisfaction
    Mar 25, 2025
  • Knee pain enquiry

    Prompt starting the call and some good advice given, friendly but professional, asked me lots of questions, very satisfied.

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    Mar 22, 2025
  • Shoulder appointment

    Received a call and very happy with how it went.

    Sentiment
    • Positive
    Content
    • Medical Consultation Satisfaction
    Mar 18, 2025
  • Nurse Melanie

    Very professional, knowledgeable & yet caring! Thank you!

    Sentiment
    • Positive
    Content
    • Medical Consultation Satisfaction
    Mar 05, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
0 Net Promoter
Score
Popular Topics (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for My Bupa based on online reviews collected from App Store. The analysis helps Healthcare Administrators, Digital Product Managers, Customer Service Managers, User Experience Designers, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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