Unveiling Disney's Customer Service Secrets: 'Be Our Guest' Review
Elevate Your Service with Disney Secrets: 'Be Our Guest' Review

Unveiling Disney's Customer Service Secrets: 'Be Our Guest' Review

Discover the secrets behind Disney's exceptional customer service through 'Be Our Guest'. The book provides valuable insights into Disney's processes, leadership, and teamwork, offering practical tips for any business to enhance their customer experience. While some find the content slightly repetitive, many appreciate the actionable takeaways and detail-oriented approach. Overall, it is praised as a great resource for those in hospitality or service-oriented industries seeking to elevate their service standards.

Best for
  • Hospitality Managers
  • Customer Service Trainers
  • Business Leaders
  • Retail Managers
  • Entrepreneurs

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Custom Date - Nov 01, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The Hospitality Fundamentals!

    A must read for people the hospitality industry. This book is a great combination of the passion many have for service and quality execution.

    Sentiment
    • Positive
    Content
    • Hospitality Industry
    Nov 02, 2023
  • Insightful and simplistic view of Disney Magic

    The authors take you on a ride with sights and sounds that spur considerations of the imagination you can apply in your own organization.

    Sentiment
    • Positive
    Content
    • Disney's Service Culture
    May 31, 2023
  • Impressive the customer service culture

    Good book about customer service processes, leadership, teamwork, and management. Highly recommended for any kind of business around the world.

    Sentiment
    • Positive
    Content
    • Quality of Service
    May 04, 2023
  • Great book

    Great book for setting up a first in class customer experience. Must read for everyone in an organization. Enjoy creating your magic.

    Sentiment
    • Positive
    Content
    • Implementation Tips
    Jul 30, 2022
  • Insightful

    A good read for anyone in the people ‘service business’. The integration matrix is fabulous. Memorise it.

    Sentiment
    • Positive
    Content
    • Implementation Tips
    Nov 03, 2021
  • review

    Excellent product, thanks amazon. great read.

    Sentiment
    • Positive
    Content
    • Book Condition
    Oct 05, 2021
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Sentiment Analysis (of 30 reviews)
87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney based on online reviews collected from Amazon. The analysis helps Hospitality Managers, Customer Service Trainers, Business Leaders, Retail Managers, Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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