Review Summary of a Bank
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Review Summary of a Bank

Customers are dissatisfied with the slow system programming of the bank, leading to multiple visits for the same work. The app is also problematic with frequent connection issues and errors. There have been complaints of incorrect OTPs and overcharged fees. Customer service is hard to reach and unhelpful. Despite these issues, some customers appreciate the bank's fast service and good experiences.

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  • Financial Analysts

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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  • Whenever I try to connect with customer care they don't pick the call...my credit card is going to expire in January 2024 and I have to change the address for delivery it to right place but no one is there to connect and when go to bank the just concluded that you have to contact to customer care only they will help you.

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 12, 2023

  • Worst service ever I had seen every time charges over limit will charge for 2 months

    Sentiment
    • Negative
    Content
    • Charges and Fees
    Dec 12, 2023

  • Due to slow system programming of the bank customer is much disturbed and even he is to visit thrice to branch of same work. This leads to avoid this bank for transactiond

    Sentiment
    • Positive
    Content
    • Banking Experience
    Dec 12, 2023

  • This app is not user friendly and maximum time its showing error while opening.

    Sentiment
    • Negative
    Content
    • App Experience
    Dec 12, 2023

  • Scammer. They charged me 8100rs for missing payment of INR 8,000.00

    Sentiment
    • Negative
    Content
    • Charges and Fees
    Dec 12, 2023

  • OTP is showing wrong again and again after many attempts

    Sentiment
    • Negative
    Content
    • App Experience
    Dec 12, 2023
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for IndusMobile : Digital Banking - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Bank Managers, Digital Marketing Specialists, Customer Experience Managers, Mobile App Developers, Financial Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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