Exceptional Support from Liza and Positive Feedback for Neat Software
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Exceptional Support from Liza and Positive Feedback for Neat Software

Customers praise Liza's exceptional support in resolving technical issues with Neat software, showcasing her knowledge, professionalism, and efficiency. Some suggest improvements like simplified versions for receipt tracking and higher data security measures. Overall, positive feedback highlights the helpfulness and effectiveness of Neat's customer service.

Best for
  • Customer Service Managers
  • Technical Support Specialists
  • Business Analysts
  • Data Security Officers
  • Software Product Managers

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Gabriel quickly and efficiently fixed…

    Gabriel quickly and efficiently fixed my issue after determining that it was connected properly.

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Jan 31, 2024
  • Effective Help for Generating My Report

    The technical aid was helpful and understanding, offering suggestions on how to efficiently perform my task for which I was seeking assistance.

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Jan 06, 2024
  • The agent was patient and had no…

    The agent was patient and had no problem staying with you until you got it. he was knowledgeable and we succeeded in our task.:)

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Nov 15, 2023
  • Very pleasant and helpful

    Very pleasant and helpful. Explained in simple details so was easy to follow instructions.

    Sentiment
    • Positive
    Content
    • Training and Guidance
    Nov 08, 2023
  • LIza did a great job fixing my issue…

    LIza did a great job fixing my issue with a scan error message. I am back up and using Neat!

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Oct 21, 2023
  • Clear cache in order for Neat to work properly

    Liza C was very helpful on my Case # 00514198. Quickly and efficiently helped to resolve the program issue I was having

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Oct 19, 2023
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Sentiment Analysis (of 30 reviews)
92 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for The Neat Company  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Technical Support Specialists, Business Analysts, Data Security Officers, Software Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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