eHealth Insurance: Mixed Reviews Highlighting Sales Tactics, Customer Service, and Transparency
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eHealth Insurance Feedback Report: Unlock Customer Insights

eHealth Insurance: Mixed Reviews Highlighting Sales Tactics, Customer Service, and Transparency

eHealth Insurance receives mixed reviews, with complaints about pushy sales tactics, poor customer service, lack of transparency, and issues with plan details. Many reviewers mention frustrating experiences, misleading information, and difficulties in canceling policies. Positive feedback highlights knowledgeable agents and helpful enrollment processes.

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • One word superlative!

    One word superlative!Jack N has helped me he has forgotten More than most people know about health coverage products as a whole.Jack deserves significant monetary recognition please see he gets it thank you Pat Palazzolo member for yrs

    Sentiment
    • Positive
    Content
    • Agent Knowledge and Professionalism
    Nov 28, 2022
  • EHealth Insurance Agent told me he…

    EHealth Insurance Agent told me he looked at the Insurance Plan website and it indicated my Primary Care Doctor was a member of my plan so I signed up for the plan. 10 days later I received a letter from the HealthPlan that my Doctor was not a member of my specific plan!!. Agent did not do his due diligence properly and now I have to start over looking for another plan. Verify anything this company give to you over the phone!!

    Sentiment
    • Negative
    Content
    • Misleading Information
    Nov 18, 2022
  • Was told someone would contact me with…

    Was told someone would contact me with regard to their IVR and website malfunctioning when signup. No one did. Absurd lack of customer service. If you call any of the "direct" numbers they give you and they all go to the same number! Was advised that they could not find our information. When you save the enrollment progress it did not save a thing?!?

    Sentiment
    • Negative
    Content
    • Communication Issues
    Nov 08, 2022
  • This company's unethical practices were documented by L.A. Times

    I had such a horrific experience with this company trying to take advantage of my mother, an Alzheimers patient, that L.A Times reporter David Lazarus detailed my nightmarish experience in his May 4, 2021 column. Anyone considering doing business with this company should learn about and their deceitful, unethical business practices.

    Sentiment
    • Negative
    Content
    • Scam Alert
    Oct 31, 2022
  • Hermie Kapunan

    Hermie KapunanKudos to Steve RichardsonHe did a great job explaining to me everything regarding this Medicare Supplemental Insurance

    Sentiment
    • Positive
    Content
    • Agent Knowledge and Professionalism
    Oct 06, 2022
  • Very High Quality Resource

    I can’t say enough how happy I have been these last few years purchasing through eHealth’s marketplace. The website is so user-friendly, and it’s always fun to see what my best options are every 6 months. (seriously, I actually enjoy it.) Fees are understandable. It has been top-notch service since day one, and I’m grateful for what they built and continue building. -Joel Hubert

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Sep 16, 2021
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Sentiment Analysis (of 30 reviews)
-47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for eHealth Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Health Insurance Executives, Market Researchers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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