Mixed Feedback for eCampus.com: Book Conditions and Ordering Process Praised, Delivery Delays and Marketing Calls Criticized
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eCampus.com Customer Feedback Analysis: Unveiled

Mixed Feedback for eCampus.com: Book Conditions and Ordering Process Praised, Delivery Delays and Marketing Calls Criticized

eCampus.com receives mixed reviews, with positive feedback about book conditions, ease of ordering, and affordability, balanced by complaints regarding late deliveries, persistent marketing calls, and issues with order fulfillment. Customers appreciate the good condition of books received, fast delivery times, and competitive pricing. However, some users express frustration with delays in receiving orders, unwanted marketing calls, and difficulties in returning items or resolving payment-related problems. Overall, eCampus.com seems to offer a convenient platform for purchasing school materials but needs to address issues like shipping times and communication practices.

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Custom Date - May 26, 2024
Featured Content
  • Reasonable price for a much needed book…

    Reasonable price for a much needed book that I needed for my Law School studies.

    • Positive
    • Book Content and Format
    Apr 19, 2024
  • Book is brand new

    Book is brand new. Arrived quickly!

    • Positive
    • Book Condition and Delivery Speed
    Apr 18, 2024
  • dyslexic friendly

    Has adjustments that support dyslexic students such as myself. Very helpful and very easy to navigate!

    • Positive
    • Customer Service Experience
    Apr 16, 2024
  • Simple and well worth it

    Ordering and navigating through the options, including marketplace, was simple and well worth it.

    • Positive
    • Textbook Ordering Process
    Mar 10, 2024
  • Order was cancelled without explanation

    Order was cancelled without explanation. At least they refunded my money.

    • Negative
    • Advertising and Marketing
    Mar 02, 2024
  • Cheap and fast

    I needed an electronic copy of my book. This is a cheap and fast way to get my school materials.

    • Positive
    • Electronic Books and Material Access
    Feb 28, 2024
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Sentiment Analysis (of 30 reviews)
32 Net Promoter
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for eCampus.com  based on online reviews collected from Trustpilot. The analysis helps Educators, Students, Academic Librarians, Educational Administrators, Book Retailers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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