eBay User Frustrations: High Fees, Fake Items, and Poor Support
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eBay User Frustrations: High Fees, Fake Items, and Poor Support

eBay Feedback Analysis: Insights on User Dissatisfaction

eBay users express frustration over high fees, lack of seller support, fake items, and poor customer service. The platform's seller favoritism and lack of transparency contribute to a decline in user satisfaction and trust. Instances of account suspension without explanation further worsen the experience for users.

Source: Trustpilot Reviews of eBay 

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Customer Feedback Analysis of eBay 

Unlock insights on eBay's user issues like high fees, fake items, & poor support with our in-depth analysis report.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • No Receipts on purchases at all

    I run a small business.Ebay don't give you invoice for purchasing.I take it they are all tax dodgers the hmrc needs to look at them.I now use Amazon and get receipts on all purchases for my Accounts

    Sentiment
    • Negative
    Content
    • Ebay Fees
    Feb 09, 2024
  • Pointless Feedback

    I have always absolutely loved Ebay and supported them. However, after I declined to remove CORRECT negative seller feedback I find that Ebay have actually removed it! What's the point of being honest? 😕

    Sentiment
    • Negative
    Content
    • Negative Feedback
    Feb 09, 2024
  • eBay is full of fake sellers and even…

    eBay is full of fake sellers and even eBay support them as well. My order is showing as delivered however it is not delivered at my address. When I asked for refund they didn't refund my amount.

    Sentiment
    • Negative
    Content
    • Fake Sellers
    Feb 07, 2024
  • Lately parcel are not being delivered…

    Lately parcel are not being delivered when using royal mail just no sign of them even on tracking a think its time to start using the shops for things

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Feb 07, 2024
  • How Can Ebay Have Reviewed Value When…

    How Can Ebay Have Reviewed Value When their completely sucks

    Sentiment
    • Negative
    Content
    • Negative Feedback
    Feb 07, 2024
  • Contacted Help Centre for money back…

    Contacted Help Centre for money back guarantee- Laura from Leadership team completely ignored what I was saying and kept copying and pasting generic responses. The item was not as described so was covered under the guarantee.

    Sentiment
    • Negative
    Content
    • Buyer Protection
    Feb 05, 2024
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Sentiment Analysis (limited preview)
-93 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for eBay  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Market Researchers, Product Managers, Customer Experience Specialists, Online Retail Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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