Pros and Cons of the eBay App
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eBay Feedback Analysis: Insights for Success

Pros and Cons of the eBay App

eBay is an online marketplace that offers a broad range of products. However, the app has its fair share of issues, such as poor customer service, scams, and data leaks. Despite this, many users love the app for its ease of use, variety of products, and fast delivery. Some also note that eBay is a great alternative to Amazon. Others have had negative experiences with the app, including being scammed or having their account blocked for no reason. Overall, eBay has its pros and cons, but it remains a popular shopping destination for many.

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  • Online Retailers
  • Market Researchers
  • eCommerce Consultants
  • Consumer Advocates
  • Product Managers

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Custom Date - May 25, 2024
Featured Content
  • Availability

    So many things available here and fast delivery than Amazon seriously

    Sentiment
    • Positive
    Content
    • Shopping Experience and Variety
    May 23, 2023
  • Sellers that scam - Buyer Beware!

    I gave a 2-star because I’ve been a victim of sellers who scammed me when they had posted virtual items from Roblox’s game “Pet Simulator X” and how challenging it was and a little difficult to contact EBay customer service regarding the incidents.
    EBay should really have a direct line or email to contact regarding issues with orders.

    Sentiment
    • Negative
    Content
    • Scamming Incidents
    May 22, 2023
  • Blocked

    They blocked my account for no reason and I can’t use eBay anymore. It’s ridiculous and stupid

    Sentiment
    • Negative
    Content
    • Account Issues and Bans
    May 21, 2023
  • I LOVE BEING AN EBAY SELLER!

    The ease of use to access my account on the go is extremely important to me!! Being able to monitor my store and deal with customer support promptly is key!!

    Sentiment
    • Positive
    Content
    • Selling Experience and Fees
    May 21, 2023
  • Fix

    Please fix your “data leak” problem it’s getting old I can’t count how many times I already changed my password already

    Sentiment
    • Negative
    Content
    • Account Issues and Bans
    May 21, 2023
  • Excellence!

    Best of all apps, why shop anywhere else?

    Sentiment
    • Positive
    Content
    • Shopping Experience and Variety
    May 20, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ‎eBay Marketplace: Shop & Sell based on online reviews collected from App Store. The analysis helps Online Retailers, Market Researchers, eCommerce Consultants, Consumer Advocates, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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