Frustrating and Unreliable Duty-Free Shop App and Website
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The app and website for this duty-free shop are extremely frustrating and unreliable. Customers complain about issues such as the basket remaining empty, login problems, red screens, crashing, slow loading times, and unresponsive interfaces. The overall user experience is described as poor, with many bugs and glitches. It is difficult to pre-book or order anything, and the app is not fit for purpose. However, there are a few positive reviews mentioning good service.
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This app is a disaster. I can't order anything, or login or do anything it's supposed to. Absolute poo. *Edit. Perhaps the only thing worse than the app is the website! No mean feat.
Sentiment
Negative
Content
Website Issues
Sep 30, 2023
La pestaña de compras queda inutilizada despues de que un popup preguntando por permisos de cookies aparece. Muy mala experiencia de usuario
Sentiment
Negative
Content
Unusable App
Sep 25, 2023
Terrible. Discounts the same as the website, it crashes, won't add items to your basket, has pop ups at the top that you can't remove and half a banner you can't see
Sentiment
Negative
Content
Website Issues
Sep 11, 2023
Too many bugs inherent, constant freezing. My interface is stuck at a red screen permanently. Please fix these issues
Sentiment
Negative
Content
App Performance
Sep 10, 2023
for 2 weeks customer service keep saying we are completing updates on our apps.... all I get is a red screen. no access anymore to the account. Shocking service and response from the...
Sentiment
Negative
Content
App Performance
Sep 09, 2023
App loads, login, see the qr code for a second the it just crashes back to a full red screen... useless app. Deleted & reloaded with same results.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Red By Dufry - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Digital Product Managers, Customer Experience Specialists, UI/UX Designers, E-commerce Managers, Mobile Application Developers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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