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United States
Frustrating and Unreliable Duty-Free Shop App and Website

Frustrating and Unreliable Duty-Free Shop App and Website

30 reviews between Sep 08, 2023 and Nov 05, 2023.

The app and website for this duty-free shop are extremely frustrating and unreliable. Customers complain about issues such as the basket remaining empty, login problems, red screens, crashing, slow loading times, and unresponsive interfaces. The overall user experience is described as poor, with many bugs and glitches. It is difficult to pre-book or order anything, and the app is not fit for purpose. However, there are a few positive reviews mentioning good service.

Red By Dufry - Apps on Google Play
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30 reviews between Sep 08, 2023 and Nov 05, 2023.

Sep 08, 2023 - Nov 05, 2023

Popular Phrases

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Featured Content

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  • I've had the app and have been signed up for weeks, but my QR code is bumped back as invalid every time I try to use it, whether at self checkout or when scanned by a cashier, including the very cashier who convinced me to sign up. Not worth the hassle. Uninstalling.

    Sentiment
    • Negative
    Content
    • Unusable App
    Oct 05, 2023

  • Created the account and attracted by the 10% discount when preordained online. added items to the basket only to find that the basket remains empty and we fly out 9th Oct... hopeless, needless to say we'll be walking straight through

    Sentiment
    • Negative
    Content
    • Ordering Problems
    Oct 05, 2023

  • This app is a disaster. I can't order anything, or login or do anything it's supposed to. Absolute poo. *Edit. Perhaps the only thing worse than the app is the website! No mean feat.

    Sentiment
    • Negative
    Content
    • Website Issues
    Sep 30, 2023

  • La pestaña de compras queda inutilizada despues de que un popup preguntando por permisos de cookies aparece. Muy mala experiencia de usuario

    Sentiment
    • Negative
    Content
    • Unusable App
    Sep 25, 2023

  • Very slow, doesnt load well, keeps freezing, cant finish any order in minutes..takes days to load and process any order as app keeps freezing, then u get a message that says two many requests and it stops...very bad customer experience

    Sentiment
    • Negative
    Content
    • Slow Loading
    Sep 21, 2023

  • Frustrating, Agonizing, and Waste of time. Several times, I have tried to pre-book. It is never a smooth experience. As I write this review, it has been more than 2 hours since I have been trying patiently, each time trying to identify what's going wrong. I tried taking the help of Dufry staff at Phnom Penh airport, but they too tried and lastly suggested to me to create another login. I have seen people who have pre-booked, so it is not like it doesn't work at all. But for me, it has never.

    Sentiment
    • None
    Content
    • Ordering Problems
    Sep 13, 2023

  • Terrible. Discounts the same as the website, it crashes, won't add items to your basket, has pop ups at the top that you can't remove and half a banner you can't see

    Sentiment
    • Negative
    Content
    • Website Issues
    Sep 11, 2023

  • Too many bugs inherent, constant freezing. My interface is stuck at a red screen permanently. Please fix these issues

    Sentiment
    • Negative
    Content
    • App Performance
    Sep 10, 2023

  • for 2 weeks customer service keep saying we are completing updates on our apps.... all I get is a red screen. no access anymore to the account. Shocking service and response from the...

    Sentiment
    • Negative
    Content
    • App Performance
    Sep 09, 2023

  • App loads, login, see the qr code for a second the it just crashes back to a full red screen... useless app. Deleted & reloaded with same results.

    Sentiment
    • Negative
    Content
    • App Performance
    Sep 09, 2023
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Sentiment Analysis

-90 Net Promoter
Score

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