Guests Praise Service, Food Quality, and Staff Attitude at DoubleTree by Hilton Dubai
DoubleTree Dubai M Square Hotel Insights Report

Guests Praise Service, Food Quality, and Staff Attitude at DoubleTree by Hilton Dubai

Sheikh Khalifa Bin Zayed St - Al Mankhool - Dubai - United Arab Emirates

Guests highlight excellent service from staff members like Usman, Ahmet, and Gita. Positive comments on food quality, cleanliness, and hospitality. Some reviewers mention room amenities and booking issues. Mixed feedback on hotel's star rating and recognition for loyalty members. Specific areas of praise include the concierge service, restaurant experience, and event hosting. There are also concerns about room features, dining options, and staff responsiveness to issues like missing items. Overall, a focus on service quality, cleanliness, and staff attitude across multiple departments.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Larte cafee Nabina she is very helpful and provide excellent service thank you for your service

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • Good service at the restaurant and overall. Thanks to Amisha who is always helpful and humble with guests.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • Swetha, Chef Anoop & bikash the food was awesome and the service was exceptional. I really appreciate and recommend

    Sentiment
    • Positive
    Content
    • Restaurant Experience

  • Fantastic venue for an event. Great service by Sweta. Thank you

    Sentiment
    • Positive
    Content
    • Service Excellence

  • Great place to stay. Amazing staff especially Ahmet from concierge

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • Was a really great stay definitely will come back. Concierge Ahmet is extremely helpful

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for DoubleTree by Hilton Dubai M Square Hotel & Residences based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Travel Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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