Domex Courier: Mixed Reviews Highlighting Service and App Issues
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Domex Courier: Mixed Reviews Highlighting Service and App Issues

Domex Courier Feedback Report: Insights to Drive Improvement

Mixed opinions were shared about Domex Courier in the online reviews. While some praised the excellent service and user-friendly app, others complained about poor customer service, package delays, app glitches, and unresponsive employees. Issues highlighted include long wait times, broken items, lack of package tracking updates, and misleading advertising. Customers also mentioned difficulties in contacting the company and expressed frustration with the app's functionality. Overall, there seems to be a need for improvement in customer service responsiveness, package handling efficiency, and app performance.

Source: Google Play Reviews of Domex Courier

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Customer Feedback Analysis of Domex Courier

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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  • El chatbot de WhatsApp es muy malo. Ni siquiera te pregunta si te respondiĂł la pregunta

    Sentiment
    • Negative
    Content
    • Mobile App Functionality
    Dec 11, 2023

  • Un disparate de servicio, los empleados no saben hacer su trabajo y los paquetes tardan muchĂ­simo tiempo en estar listos. No responden a los correos al menos que los llamen. Me hicieron pagar impuestos en un paquete que no estaba supuesto a pagar por falta de informaciĂłn y terminĂŠ pagando 80% mĂĄs del valor del producto.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Oct 28, 2023

  • La nueva actualizaciĂłn estĂĄ bien, pero en la secciĂłn de calculadora no es posible poner un nĂşmero menor a 1 libra, uno de mis paquetes pesa 0.20 libras y si quiero calcular el precio estimado tengo que ir a la pagina web para hacerlo. Aparte de eso todo lo demĂĄs funciona bien 1/6/2023: ahora en la nueva actualizaciĂłn me permite escribir 0.20 libras, pero no puedo darle al botĂłn calcular 🤦

    Sentiment
    • Positive
    Content
    • Mobile App Functionality
    Jun 01, 2023

  • ComprĂŠ por ebay una camara de seguridad PTZ. Luego de un retrazo de una semana domex por fin pone el paquete disponible, cuando voy a la sucursal, abrĂł el paquete en la misma sucursal, la camara esta rota en muyyyyy mal estado, roto el lente y la base, abrĂ­ una reclamacion el dia 12 de agosto y tuve que esperar 17 dias para una respuesta sin sentido. Me dicen que DOMEX no es responsables de paquetes comprados por ebay, transportados por USPS. Lo cual no tiene sentido, porque almenos un 60% de

    Sentiment
    • Negative
    Content
    • Courier Service Quality
    Aug 29, 2022

  • App doesn't work properly

    Sentiment
    • Negative
    Content
    • Mobile App Functionality
    Aug 18, 2021

  • los mejores exelente servicio

    Sentiment
    • Positive
    Content
    • Courier Service Quality
    Apr 17, 2019
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-24 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Domex Courier based on online reviews collected from Google Play. The analysis helps Customer Service Managers, Marketing Strategists, Product Managers, User Experience Designers, Logistics Coordinators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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