Postfly Review Summary: Quality Products and Customer Service with Room for Improvement
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Dive Into Postfly's Customer Feedback Insights

Postfly Review Summary: Quality Products and Customer Service with Room for Improvement

Postfly receives mixed reviews with customers praising the quality of products, prompt customer service, and helpful staff. However, some complaints include missing items in subscription boxes and issues with communication. Overall, Postfly seems to excel in customer service but needs improvement in subscription fulfillment.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Wonderful service!

    Jack was super helpful in making sure my package had the right address. He even went the extra step to update my address on my account, thanks!

    Sentiment
    • Positive
    Content
    • Account Management
    Apr 10, 2024
  • Great product and responsive support

    Great product and responsive support. The flies are high quality and the literature they send along with them is useful. They were also quick to get back to me when I had questions. Definitely recommend

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 05, 2024
  • Jack made my upgrade of my subscription…

    Jack made my upgrade of my subscription super simple. Also a very fast response and excellent communication!

    Sentiment
    • Positive
    Content
    • Account Management
    Mar 04, 2024
  • Jack Postfly

    Jack helped me out tremendously! He got done what I wanted done and I'm very pleased with how he treated me-a customer. Very kind and responded very quickly!

    Sentiment
    • Positive
    Content
    • Account Management
    Feb 27, 2024
  • Jack is the best!

    Great customer service. Got back with me faster than any company ever has. Resolved a blunder that was my fault in a super professional way. Great job and thank you

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 16, 2024
  • Love It.

    I was gifted a subscription by daughter. Love it. I contacted them to switch from a trout box to a saltwater box and they were super quick to respond and gladly changed my box!

    Sentiment
    • Positive
    Content
    • Account Management
    Oct 16, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Postfly  based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Marketing Managers, Customer Experience Officers, E-commerce Strategists, Product Development Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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