First Loan Customer Feedback Analysis
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Dive Into First Loan's Customer Feedback Insights

First Loan Customer Feedback Analysis

Mixed reviews for First Loan with customers praising customer service while others express concerns about high interest rates, unexpected deposits, and difficulties in communication. Some customers appreciate the quick process, while others criticize the lack of transparency and confusion regarding loan terms.

Best for
  • Financial Analysts
  • Product Managers in Finance
  • Customer Experience Officers
  • Marketing Professionals in Financial Services
  • Regulatory Compliance Officers

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Custom Date - May 19, 2024
Featured Content
  • The process was.......

    The process and application was very easy to take care of. Once approved it was about 3-4hours and the loan was in my bank. I was given a loan payment schedule and advised of Customer service #if I needed assistance

    Sentiment
    • Positive
    Content
    • Loan Process Experience
    Sep 22, 2022
  • You should say when and time the funds…

    You should say when and time the funds will be available so we can be able to use the funds when your customer apply for a loan for emergencies

    Sentiment
    • Positive
    Content
    • Confusion with Loan Terms
    Sep 21, 2022
  • Helped when in a bind...but very…

    Helped when in a bind...but very expensive and hard to get out.

    Sentiment
    • Positive
    Content
    • Loan Process Experience
    Jun 18, 2022
  • This was very convenient

    This was very convenient. Great customer service. If there was an issue they would fix it right away.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    May 01, 2022
  • Website doesn’t work

    Website doesn’t work. Emails are answere by automated means. I’ve emailed them time and again and then called to get a pay off and it just has an answering machine that no one ever reply’s to the messages. I feel this is to make it impossible to pay my loan early and so you get more mmmey from me. I’ll be calling my bank and canceling my auto pay with your company and see how long it takes to finally get a call back

    Sentiment
    • Negative
    Content
    • Payment and Billing Issues
    May 01, 2022
  • First loan customer service is…Awesome

    First loan customer service is outstanding. I needed smaller payments and they've listened.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 29, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for First Loan  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Product Managers in Finance, Customer Experience Officers, Marketing Professionals in Financial Services, Regulatory Compliance Officers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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