Customer Feedback Analysis for OneLoanPlace.com
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Dive Into Customer Insights for OneLoanPlace.com

Customer Feedback Analysis for OneLoanPlace.com

Mixed reviews for OneLoanPlace.com, with some customers praising individual representatives for great customer service, while others criticize the company for misleading practices and connecting them to credit repair services instead of offering loans. Complaints include spam calls, false promises of loan approvals, and unprofessional behavior. Positive feedback highlights helpful representatives like James, who went above and beyond to assist customers. Overall, opinions are polarized regarding the legitimacy and effectiveness of the company's services.

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Custom Date - May 27, 2024
Featured Content
  • Clear conscience explained options with…

    Clear conscience explained options with no hidden agenda

    Sentiment
    • Positive
    Content
    • Professionalism Issue
    Aug 08, 2023
  • I returned their call and wasn’t…

    I returned their call and wasn’t looking to use them and then was provided with terrible customer service. When I started to question I was asked if there was a problem Rude and arrogant.Since I wrote this review I have had the manager reach out to me to apologize and try to help. I do not need to use this company but I am bumping the review based on his efforts. I can’t imagine the company being successful if they were all like the original person I spoke with.

    Sentiment
    • Negative
    Content
    • Professionalism Issue
    Oct 08, 2020
  • My first conversation was with a man…

    My first conversation was with a man named peter , He asked me a few questions and said that I qualified for a loan. Then he told me to hold on for a couple seconds and transferred Me too me to Lexington Law. After that conversation I never received any more information or emails or phone call from Peter, I tried contacting back and no one is getting back to me. There is no follow through but the customer service is good. All I wanted to know is what’s the next step or what’s going on not nothing at all and pawn a law firm on me to purchase credit repair.

    Sentiment
    • Negative
    Content
    • Loan Application Process
    Sep 17, 2020
  • James helped me in a wonderful way

    James helped me in a wonderful way. He really tried to get this processworking. He deserves an A+. James really went out of his way to help me.I was having a hard time and he was great!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Sep 04, 2020
  • James was incredible!

    James was incredible!! i had some IT type issues plus a poor phone connection. He was still able to walk me through the process. I wish i could give him a 10 star rating.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jul 22, 2020
  • I was referred to them through another…

    I was referred to them through another company because I wanted a loan. I know my credit isn't great but it's not terrible. I had the page pop up that said to call to finalize your loan. I called and was asked to buy credit repair services to remove my bankruptcy, one other negative item and some hard inquiries. I explained that I had attempted a credit repair service years ago with no success in removing the bankruptcy and I wasn't looking to waste any money in that department. Then I was told I have late payments, which isn't true, I monitor my credit monthly because I had an issue with identity theft. I fixed that on my own and have been working to rebuild my credit after that. Unfortunately whomever I spoke with only was concerned about selling the program and when I wasn't going for it I was hung up on. My email used started with kikisotherstuff if the company cares to look it up.

    Sentiment
    • Negative
    Content
    • Credit Repair Services
    Jul 06, 2020
  • See All Reviews
Sentiment Analysis (of 30 reviews)
42 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for OneLoanPlace.com  based on online reviews collected from Trustpilot. The analysis helps Marketing Analysts, Customer Service Managers, Financial Advisors, Consumer Rights Advocates, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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