Customer Feedback Analysis for OneLoanPlace.com

Clear conscience explained options with no hidden agenda

I returned their call and wasn’t looking to use them and then was provided with terrible customer service. When I started to question I was asked if there was a problem Rude and arrogant.Since I wrote this review I have had the manager reach out to me to apologize and try to help. I do not need to use this company but I am bumping the review based on his efforts. I can’t imagine the company being successful if they were all like the original person I spoke with.

My first conversation was with a man named peter , He asked me a few questions and said that I qualified for a loan. Then he told me to hold on for a couple seconds and transferred Me too me to Lexington Law. After that conversation I never received any more information or emails or phone call from Peter, I tried contacting back and no one is getting back to me. There is no follow through but the customer service is good. All I wanted to know is what’s the next step or what’s going on not nothing at all and pawn a law firm on me to purchase credit repair.

James helped me in a wonderful way. He really tried to get this processworking. He deserves an A+. James really went out of his way to help me.I was having a hard time and he was great!

James was incredible!! i had some IT type issues plus a poor phone connection. He was still able to walk me through the process. I wish i could give him a 10 star rating.

I was referred to them through another company because I wanted a loan. I know my credit isn't great but it's not terrible. I had the page pop up that said to call to finalize your loan. I called and was asked to buy credit repair services to remove my bankruptcy, one other negative item and some hard inquiries. I explained that I had attempted a credit repair service years ago with no success in removing the bankruptcy and I wasn't looking to waste any money in that department. Then I was told I have late payments, which isn't true, I monitor my credit monthly because I had an issue with identity theft. I fixed that on my own and have been working to rebuild my credit after that. Unfortunately whomever I spoke with only was concerned about selling the program and when I wasn't going for it I was hung up on. My email used started with kikisotherstuff if the company cares to look it up.