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AXA Ireland's Customer Experience: A Summary of Negative Feedback
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  • Who is this report for?
    • Insurance Industry Analysts
    • Customer Experience Managers
    • Insurance Claims Adjusters
    • Risk Management Consultants
    • Corporate Strategy Executives
AXA Ireland's Customer Experience: A Summary of Negative Feedback

Discover Why AXA Ireland Ranks Poorly: Exclusive Report

AXA Ireland has received overwhelmingly negative feedback from customers, highlighting poor service, unresponsive claims handling, and lack of support. Many reviews express frustration with high premiums and unjust treatment, especially during claims processes. Customers report denied claims based on technicalities and overwhelming difficulty in reaching customer service representatives. Some long-term customers feel betrayed and dissatisfied after years of loyalty. Positive experiences are rare and often overshadowed by the multitude of complaints regarding incompetence and indifference from staff. Overall, AXA's reputation is marred by a perceived focus on profit over customer care.

Source: Trustpilot Reviews of AXA Ireland is rated "Bad" with 1.6 / 5

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Customer Feedback Analysis of AXA Ireland is rated "Bad" with 1.6 / 5

Uncover the truth behind AXA Ireland's low Trustpilot rating with our in-depth customer feedback analysis report.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Worst company ever

    Worst company ever

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Oct 08, 2025
  • Very rude staff

    Very rude staff. I had a horrible experience trying to get a quote. Wouldn’t recommend this insurance company to anyone.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Sep 30, 2025
  • Unfair treatment from AXA breakdown…

    Unfair treatment from AXA breakdown service team.Never expected this from AXA.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Jul 30, 2025
  • On hold now for 40 minutes and waiting

    On hold now for 40 minutes and waiting.Needed to ring them and asked why they sent a chimney cleaner to fix my leaking roof.....

    Sentiment
    • Negative
    Content
    • Long Wait Times
    Feb 18, 2025
  • Majella McCann was so helpful

    Majella McCann was so helpful, great service

    Sentiment
    • Positive
    Content
    • Disappointing Experience
    Feb 12, 2025
  • NO DISC AFTER 2 MTH'S

    HI, PAID €620 FOR INSURANCE 2 MTH'S AGO ~ STILL WAITING ON MY DISC,NO ANSWER ON THE PHONE,NO EMAIL'S OR LETTER'S,087 2683524

    Sentiment
    • Negative
    Content
    • Lack of Support
    Feb 11, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-76 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for AXA Ireland is rated "Bad" with 1.6 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Insurance Industry Analysts, Customer Experience Managers, Insurance Claims Adjusters, Risk Management Consultants, Corporate Strategy Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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