Positive Feedback on Professionalism and Knowledge of SmartMatch Insurance Agents
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Positive Feedback on Professionalism and Knowledge of SmartMatch Insurance Agents

SmartMatch Insurance Agency, LLC received positive feedback on the professionalism, knowledge, and helpfulness of their agents. Clients highlighted the clear explanations, patience, and thoroughness of the service. Many customers appreciated the personalized assistance and guidance in choosing the right insurance plan. The agents were commended for their efficient and informative approach, making the process easy to understand. Overall, customers found the experience satisfactory, with agents like Lesa, Valerie Farris, and Zach standing out for their exceptional service.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I enjoy talking and all the information…

    I enjoy talking and all the information and assistance with person given the first time wasn’t much helpful never offered anything better or what I told him I needed I’m glad I tried again thanks

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 24, 2024
  • Well Greg was very good at explaining…

    Well Greg was very good at explaining everything I needed being my age and help me choose the best insurance company for me

    Sentiment
    • Positive
    Content
    • Personalized Assistance
    Apr 24, 2024
  • Tanner Vieyra was a pleasure to work…

    Tanner Vieyra was a pleasure to work with. He was able to answer all my questions and explain anything I didn't understand.

    Sentiment
    • Positive
    Content
    • Knowledge and Explanation
    Apr 23, 2024
  • I enjoyed the people l talked to that…

    I enjoyed the people l talked to that helped me along the way. Everyone was very kind and helpful

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 23, 2024
  • My agent was very accommodating

    My agent was very accommodating! She made sure that everything about my insurance was explained throughly.

    Sentiment
    • Positive
    Content
    • Information Clarity
    Apr 23, 2024
  • The agent knew and explained everything…

    The agent knew and explained everything regarding the policy it was a very nice experience

    Sentiment
    • Positive
    Content
    • Understanding Policy Details
    Apr 23, 2024
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Sentiment Analysis (of 30 reviews)
100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for SmartMatch Insurance Agency, LLC  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Marketing Professionals, Customer Service Managers, Product Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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