Positive Reviews Highlight Views, Cleanliness, and Staff at Novotel London Canary Wharf
Discover What Guests Love About Novotel London Canary Wharf

Positive Reviews Highlight Views, Cleanliness, and Staff at Novotel London Canary Wharf

40 Marsh Wall, London E14 9TP, United Kingdom

Novotel London Canary Wharf stands out for its fantastic city views, clean rooms, and friendly staff. Guests praise the modern amenities, comfortable beds, and great breakfast options. However, some mention minor room maintenance issues and slow service response times. The hotel's location near transport hubs and attractions like the O2 arena is highlighted. Overall, positive feedback focuses on the helpful staff, stunning views from the high floors, and enjoyable facilities like the pool and sauna.

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Popular Phrases (of 30 reviews)
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  • Nice staff clean place and we had city view rooms which was nice view (18th floor)

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness

  • We thoroughly enjoyed our stay especially with the beautiful views and lovely pool. Thanks to all the staff who were very helpful. Room service was absolutely delicious.

    Sentiment
    • Positive
    Content
    • Amenities and Facilities

  • Bom serviço, excelente pequeno almoço.Boa vista quer do quarto (11° andar) quer da Sala de Pequeno almoço (38° andar).Localização óptima para o pretendido ( junto do local de trabalho, mas não muito central para quem vai visitar Londres).

    Sentiment
    • Positive
    Content
    • Breakfast Quality

  • Un super séjour ici. Check in et Check out très efficace. Emplacement nickel. J’ai apprécié le fait que la salle de bain était très adaptée aux personnes handicapées avec des barres incrustées dans les murs notamment. J’ai aimé aussi les produits Karma :)

    Sentiment
    • Positive
    Content
    • Amenities and Facilities

  • Beim Frühstück muss man je später länger warten auf einen Tisch. Rezeption sehr anonym. Ansonsten sauber und sehr gut. Tolle Lage. Leckeres Essen. Super Ausblick aus der Skybar.

    Sentiment
    • Positive
    Content
    • Location and Views

  • Rang reception continually no response.Housekeeping finally came said to wait til morning to fix tv.Watched airplane lights from window.. greatRooms: Excellent

    Sentiment
    • Negative
    Content
    • Staff Friendliness and Service
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Sentiment Analysis (of 30 reviews)
74 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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