Mixed Reviews for Therapetic: Prompt Service but Communication Issues
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Mixed Reviews for Therapetic: Prompt Service but Communication Issues

Discover What Customers Really Think of Therapetic

Therapetic received mixed reviews on Trustpilot, with customers praising the prompt, professional service and efficient paperwork for Emotional Support Animals (ESAs). However, some users reported issues with communication, the quality of documents, and delays in responses. While many highlighted the company's helpfulness and quick turnaround, a few mentioned feeling scammed or dissatisfied. Overall, Therapetic appears to offer a valuable service for obtaining ESA paperwork quickly, but improvements in communication and document quality could enhance customer satisfaction.

Source: Trustpilot Reviews of Therapetic 

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Customer Feedback Analysis of Therapetic 

Uncover the truth about Therapetic's service with our comprehensive customer feedback analysis from Trustpilot reviews.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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  • Doesn't respond, just a pdf

    Doesn't respond, doesn't give pet registration number it implies it will give to verify the dog. Just gives you a pdf saying you need a ESA.

    Sentiment
    • Negative
    Content
    • Scam Alert
    Nov 28, 2023
  • Flawless service

    Flawless service. The cheapest one out there. Very responsive customer service.

    Sentiment
    • Positive
    Content
    • Efficient Service
    Jun 11, 2019
  • Really great !

    Great, easy and quick service ! They were really helpful and professional. I travelled with my esa dog in many countries because of them.

    Sentiment
    • Positive
    Content
    • Travel Experience
    Jun 10, 2019
  • Look 👀 no further this is what you’ve…

    Look 👀 no further this is what you’ve been looking for I now feel I can travel and move about in general accompanied by my dog companion with ease and confidence 😁

    Sentiment
    • Positive
    Content
    • Travel Experience
    May 17, 2019
  • Poor quality card

    Poor quality card. Have already been denied having dog with me. Was told this place is a joke. Want my money back. Have sent various emails. Zero reply back.

    Sentiment
    • Negative
    Content
    • Scam Alert
    Apr 15, 2019
  • Very professional and easy to…

    Very professional and easy to understand loved it Luis Costa

    Sentiment
    • Positive
    Content
    • Professionalism
    Apr 04, 2019
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Sentiment Analysis (limited preview)
62 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Therapetic  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Experience Specialists, Product Managers, Business Analysts, Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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