Kitco Metals Inc. Customer Service and Transaction Experience Overview
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Discover What Customers Really Think of Kitco Metals Inc.

Kitco Metals Inc. Customer Service and Transaction Experience Overview

Kitco Metals Inc. is praised for its fast, knowledgeable, and professional customer service. Customers appreciate the seamless buying and selling process, with particular mention of helpful representatives like Blanca and Carlos. However, some users expressed frustration with credit card denials and high fees. Overall, Kitco is considered a trusted and reliable site for precious metal transactions.

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  • Customer Service Managers
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  • Business Strategists

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I like Carlos he was very helpful and…

    I like Carlos he was very helpful and patient and very thorough and explanation was understandable.

    Sentiment
    • Positive
    Content
    • Staff Interaction
    Apr 19, 2024
  • Easy, helpful experience

    Over the phone Blanca assisted me and was patient, clear, and informative. Blanca was friendly and professional and reflected well on your organization.

    Sentiment
    • Positive
    Content
    • Staff Interaction
    Apr 19, 2024
  • KITCO offers the best price

    KITCO offers the best price, whether you are buying or selling and their customer service is first rate! I strongly recommend KITCO!

    Sentiment
    • Positive
    Content
    • Payment and Pricing
    Apr 19, 2024
  • Easy transactions

    Easy transactions, nice selection of products, fast shipping and previous good experiences. I will continue to shop with Kitco.

    Sentiment
    • Positive
    Content
    • Ordering Process Experience
    Apr 18, 2024
  • I was putting an order

    I was putting an order. I got the price. I asked a couple of question, less than 5 minutes time. And the price was changed up for me. I am not sure what logic is this. What if your network run slow or your employee do the calculation slowly? The price should be the one I was given when I asked for the price...

    Sentiment
    • None
    Content
    • Payment and Pricing
    Apr 18, 2024
  • First experience selling Gold

    This was my first experience selling Gold and needed some education on the process.Carlos and Kitco was really helpful.

    Sentiment
    • Positive
    Content
    • Staff Interaction
    Apr 17, 2024
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Sentiment Analysis (of 30 reviews)
77 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Kitco Metals Inc.  based on online reviews collected from Trustpilot. The analysis helps Market Analysts, Precious Metals Investors, Customer Service Managers, E-commerce Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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