Customer Insights on ACKO Insurance: A Mixed Bag of Reviews
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Customer Insights on ACKO Insurance: A Mixed Bag of Reviews

Discover Vital Customer Feedback Insights on ACKO Insurance

ACKO Insurance has received a mix of reviews from customers, with many praising its excellent service and efficiency in processing claims. Several users highlighted their positive experiences, particularly in quick reimbursements for claims, leading to increased loyalty and additional insurance purchases. However, there are notable criticisms, particularly regarding poor customer service and unfulfilled promises, which have been expressed by some customers. Concerns about app discounts compared to website prices were also raised. Overall, ACKO shows potential for high customer satisfaction, but improvements in response time and clarity on pricing could enhance their reputation.

Source: Google Play Reviews of ACKO Insurance

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Customer Feedback Analysis of ACKO Insurance

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • A couple of years ago, out of curiosity and for the experience, I filed a claim with Acko when my car's windshield was broken. I was amazed at how quickly they credited the claim amount. This great experience led me to purchase more insurance, including life coverage for my mom, wife, baby, myself, plus car and bike insurance. Acko made everything so easy and efficient. I’m a loyal customer now and hope they maintain this excellent service in the future. Thank you, Acko! -Nawaz

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Nov 27, 2024

  • bilkul bekar h jhut bolte h kam nahi karate jhut bolkar insurance karte h or jab time ata h bnane ka fir alag alag tarika btate h

    Sentiment
    • Negative
    Content
    • Company Trust
    Nov 27, 2024

  • good yes

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Nov 27, 2024

  • I don't see any discount in the mobile app when compared with website price tough app says App150 off.

    Sentiment
    • None
    Content
    • Discounts and Offers
    Nov 26, 2024

  • Very very poor response. Backend team very poor bwhaviour

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 26, 2024

  • I am a Zomato delivery guy and I submitted multiple times bill and prescription but everytime this company gave an excuse and that also just for 500₹,can you believe that...don't trust this company. The company later realised it's mistake and reimbursed more than half the amount.so,i change its rating from 1 to 3...thanks.

    Sentiment
    • None
    Content
    • Company Trust
    Nov 26, 2024
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Sentiment Analysis (limited preview)
73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ACKO Insurance based on online reviews collected from Google Play. The analysis helps Insurance Executives, Product Managers, Customer Service Managers, Market Researchers, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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