Mixed Reviews on Amazon
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Mixed Reviews on Amazon

Customers express various concerns and frustrations with Amazon, including late shipments, hidden shipping costs, inaccurate address information, account closures, and unreliable reviews. Some users also experience technical issues with the app, such as crashes and difficulty canceling Prime memberships. Despite these issues, others appreciate the wide range of products and reasonable prices offered by Amazon. Overall, opinions about the company are mixed.

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  • Market Researchers
  • Product Managers
  • Customer Experience Specialists
  • Retail Industry Analysts

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Awful company they close your account for everything these days both me n my bf's account got closed just for us shopping n we lost our money. Amazon needs to give back our funds and open back our accounts.

    Sentiment
    • Negative
    Content
    • Cancellation Process
    Jan 29, 2024

  • Ditching everything Amazon. Half my orders never arrive when they say they will and Prime Video is now charging to upgrade to commercial free. Saw this coming as soon as Freevee was starting to be pushed.

    Sentiment
    • Negative
    Content
    • Shipping Issues
    Jan 29, 2024

  • It's one month now, I paid for my products and they did not deliver them. following up with customer service is a nightmare, No one is helpful at all.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 29, 2024

  • I can rely on Amazon to deliver my items Always have what I am looking for at a reasonable price

    Sentiment
    • Positive
    Content
    • Product Variety
    Jan 29, 2024

  • Occasional unbearable lag, constant selecting of items when I try to scroll, little to no distinction in what is and is not an advertisement, and poor quality control of the items sold through it. Buy in person always unless you can't.

    Sentiment
    • Negative
    Content
    • App Performance
    Jan 29, 2024

  • تجربة سيئه جدا . المندوب مابيتصلش بالعميل . والاوردر عادى يوصل مكان غلط . صعوبة جدا فالاتصال المباشر . الطلب متأخر عن موعد توصيله لا أنصح به اطلاقا

    Sentiment
    • Negative
    Content
    • Delivery Delay
    Jan 29, 2024
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Sentiment Analysis (of 30 reviews)
-7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Amazon Shopping based on online reviews collected from Google Play. The analysis helps eCommerce Managers, Market Researchers, Product Managers, Customer Experience Specialists, Retail Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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