Mixed Reviews for Dr. Squatch: Natural Ingredients vs. Shipping Delays & Customer Service Problems
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Mixed Reviews for Dr. Squatch: Natural Ingredients vs. Shipping Delays & Customer Service Problems

Customer reviews for Dr. Squatch are mixed, with some praising the natural ingredients and scents, while others complain about shipping delays, broken products, and poor customer service. Positive feedback highlights the quality, masculine scents, and effectiveness for skin conditions like psoriasis. Negative reviews mention issues like fast dissolving bars, subscription scams, and lack of response to complaints.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Excellent customer service

    Products and customer service are great!Had an item go missing while it was shipping and they sent me a replacement free of charge without question.

    Sentiment
    • Positive
    Content
    • Customer Service and Communication
    Apr 15, 2024
  • I'd give it 3 stars if they were only…

    I'd give it 3 stars if they were only 50 cents a bar.. rip off

    Sentiment
    • Negative
    Content
    • Price and Value
    Apr 11, 2024
  • Purchased a large order on a promo they…

    Purchased a large order on a promo they were constantly running on instagram, a month later got in touch with them and was told that that is a scam company.

    Sentiment
    • Negative
    Content
    • Subscription Service Experience
    Mar 27, 2024
  • No issues. Great products

    Never had an issue with this company. My quarterly automatic order always comes on time. I don’t use any other soaps :)

    Sentiment
    • Positive
    Content
    • Shipping and Delivery Experience
    Mar 21, 2024
  • It’s a scam stay away from them

    It’s a scam stay away from them. FB needs to do a better job on these scammers.

    Sentiment
    • Negative
    Content
    • Subscription Service Experience
    Mar 18, 2024
  • False advertising …

    They are a better option than normal soap, but they do all false advertising, there’s nothing natural about perfume which they have in the all of their products

    Sentiment
    • Negative
    Content
    • Ingredient Quality and Environmental Impact
    Feb 15, 2024
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Sentiment Analysis (of 30 reviews)
-20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Dr. Squatch  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Developers, Customer Service Directors, Supply Chain Analysts, Retail and E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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