Parts Town: Fast, Reliable, and Customer-Centric Service
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Discover Parts Town's Service Excellence Through Customer Feedback

Parts Town: Fast, Reliable, and Customer-Centric Service

Parts Town receives high praise for its fast and reliable service, ease of finding parts, and accurate deliveries. Customers appreciate the quality, quick shipping, and exceptional customer service. However, some mention expensive shipping costs and occasional delivery issues with carriers. Overall, the company stands out for its wide range of parts, quick order processing, and willingness to go the extra mile for customers.

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Custom Date - May 20, 2024
Featured Content
  • Ordered vital oven part in Jan it…

    Ordered vital oven part in Jan it arrived close to May, they want to charge me return shipping so after all fees I won’t end up with anything!

    Sentiment
    • Negative
    Content
    • Issues with Shipping Partners
    May 03, 2024
  • Poor shipping …

    Your shipping relationship with Fed Ex is terrible. I've been waiting for these parts for well over a week. The original indicated delivery date was five days ago. When tracked, the tracking for the last four days has stated "delivery exception". What the heck does that mean?

    Sentiment
    • Negative
    Content
    • Issues with Shipping Partners
    Apr 29, 2024
  • Ordering Was Easy and Quick

    The process of ordering was easy and the item was received quickly. I will be ordering from here again.

    Sentiment
    • Positive
    Content
    • Fast Shipping and Delivery
    Apr 29, 2024
  • There were some delivery issues

    There were some delivery issues, but the communication was excellent and they were able to resolve it quickly. Very impressive customer service. I will definitely be ordering from them again.

    Sentiment
    • Positive
    Content
    • Exceptional Customer Support
    Apr 29, 2024
  • No one told me I had to order this…

    No one told me I had to order this Samsung part through Marketplace, so I thought my order would be coming in shortly after ordering it. I only found out I had to reorder after I called, and Kadeem was very nice about telling me how to reorder.

    Sentiment
    • None
    Content
    • Ease of Ordering and Navigation
    Apr 29, 2024
  • Fast process

    The website was easy and ordering the part was fast and efficient. The part came super fast ordered the part Saturday, they reviewed it Monday it was at my door by Tuesday. Recommend getting parts here.

    Sentiment
    • Positive
    Content
    • Fast Shipping and Delivery
    Apr 29, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
87 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Parts Town  based on online reviews collected from Trustpilot. The analysis helps Supply Chain Managers, Customer Service Managers, Business Analysts, Marketing Professionals, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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