Positive Communication and Service Feedback for Faye Travel Insurance
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Positive Communication and Service Feedback for Faye Travel Insurance

Faye Travel Insurance received positive feedback for its communication, ease of use, peace of mind provided, and responsive customer service. Customers appreciated the competitive pricing and comprehensive coverage. Some highlighted the reassurance of having coverage even if not used. However, there were a few complaints about refund policies. Overall, Faye Travel Insurance is praised for its customer service and reliability.

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  • Travel Consultants
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  • Customer Experience Analysts
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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Good communication and response time

    Good communication and response time. Cost very competitive for solid coverage.

    Sentiment
    • Positive
    Content
    • Value for Money
    Apr 24, 2024
  • My first experience with Viking…

    My first experience with Viking Cruises. The Viking Staff were very helpful and looked out for their guests. I would definitely do another cruise with Viking. Many couples have had long experience. On this trip was a couple who had taken 15 cruises because they had always experienced good times and good experiences.

    Sentiment
    • Positive
    Content
    • Coverage Reassurance
    Apr 23, 2024
  • Faye is the way to go.

    My refund was given in about a week ....when I first submitted my claim I receive an email almost immediately! I called today to check on it..and as I was speaking to Erica ..a notification came thru that my refund was there she is the nicest c/s person I ever had and I will definitely use Faye in the future !!

    Sentiment
    • Positive
    Content
    • Customer Support
    Apr 23, 2024
  • Our guide/driver to the Holland…

    Our guide/driver to the Holland windmills exposed us to his upper respiratory infection and 4 out of five got it a week before returning home and still have it. One of us (me) has been to the ER. Are we still covered by Faye when we return?

    Sentiment
    • Positive
    Content
    • Coverage Reassurance
    Apr 21, 2024
  • Excellent Service

    I became unexpectedly ill before my expensive trip and Faye Travel Insurance stepped up to help me. They did not give me any hassle and reimbursed me for all items that I could not get a refund for. There is documentation that needs to be submitted but that is to be expected. Excellent service.

    Sentiment
    • Positive
    Content
    • Claim Process
    Apr 19, 2024
  • Grateful in Athens

    I got sick while on a tour to Turkey and Greece. I reached out to Faye to check on procedure and their responsiveness has been tremendous!They have checked on how I’m doing, if I need anything else and offering help to get my claim looked after.So far, very impressive!

    Sentiment
    • Positive
    Content
    • Customer Support
    Apr 15, 2024
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Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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