Mixed Reviews: W Chicago - Lakeshore - Great Views, Service Concerns, and Room Upkeep
Discover Key Insights: W Chicago - Lakeshore Feedback Report

Mixed Reviews: W Chicago - Lakeshore - Great Views, Service Concerns, and Room Upkeep

644 N Lake Shore Dr, Chicago, IL 60611, United States

Mixed reviews for W Chicago - Lakeshore with mentions of great views, good service, some room upkeep issues, and unexpected charges. Guests highlighted the attentive staff, excellent location near Navy Pier, and the need for hotel refurbishment. Complaints included parking fees, outdated facilities, uncomfortable pillows, and inconsistent customer service. Some positive comments focused on spacious suites, delicious breakfast, and kid-friendly atmosphere. Overall, guests appreciated the stunning lake views, convenient walkability to downtown attractions, and the hotel's chic ambiance.

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  • Tourism Marketing Professionals
  • Hospitality Consultants
  • Customer Experience Analysts
  • Travel Agents

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Good lobby. Everything outside of the room is just super.Great people. Service is top notch. I'm serious. They really seem to care.It's just that I don't like the room for the price.

    Sentiment
    • None
    Content
    • Room Comfort and Amenities

  • Absolutely love the nighttime lighting in the room. Beautiful views and a great location. Highly recommend.

    Sentiment
    • Positive
    Content
    • Room View and Location

  • The dark hallways are a real downer. Nice staff. The hotel rooms are clearly worn. Didn’t read the fine print so the $15 wifi charge was an unpleasant surprise. BUT great location.Walkability: Lots of eating spots around - not fancy but easy.

    Sentiment
    • Positive
    Content
    • Hotel Condition and Maintenance

  • Worst hotel I’ve ever been. Service is terrible. People are very unresponsive. Do not have minibar, microwave or anything like that in the room. And the refrigerator is locked and not allowed to be opened. Room is very small. Good thing is there are several rooms with good views.

    Sentiment
    • Negative
    Content
    • Room Comfort and Amenities

  • Chic hotel on the water.Remember to order a coffee machine or kettle when you check in, otherwise you will have a rude awakening in the middle of the night. ;-) Everything you want can be easily reached from there.

    Sentiment
    • Positive
    Content
    • Room Comfort and Amenities

  • I loved the view of the city and its great downtown location. Not too crazy about the $85 per night parking fee.

    Sentiment
    • Positive
    Content
    • Parking Experience
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Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for W Chicago - Lakeshore based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Marketing Professionals, Hospitality Consultants, Customer Experience Analysts, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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