Mixed reviews for W Chicago - Lakeshore with mentions of great views, good service, some room upkeep issues, and unexpected charges. Guests highlighted the attentive staff, excellent location near Navy Pier, and the need for hotel refurbishment. Complaints included parking fees, outdated facilities, uncomfortable pillows, and inconsistent customer service. Some positive comments focused on spacious suites, delicious breakfast, and kid-friendly atmosphere. Overall, guests appreciated the stunning lake views, convenient walkability to downtown attractions, and the hotel's chic ambiance.
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Good lobby. Everything outside of the room is just super.Great people. Service is top notch. I'm serious. They really seem to care.It's just that I don't like the room for the price.
Absolutely love the nighttime lighting in the room. Beautiful views and a great location. Highly recommend.
The dark hallways are a real downer. Nice staff. The hotel rooms are clearly worn. Didnât read the fine print so the $15 wifi charge was an unpleasant surprise. BUT great location.Walkability: Lots of eating spots around - not fancy but easy.
Worst hotel Iâve ever been. Service is terrible. People are very unresponsive. Do not have minibar, microwave or anything like that in the room. And the refrigerator is locked and not allowed to be opened. Room is very small. Good thing is there are several rooms with good views.
Chic hotel on the water.Remember to order a coffee machine or kettle when you check in, otherwise you will have a rude awakening in the middle of the night. ;-) Everything you want can be easily reached from there.
I loved the view of the city and its great downtown location. Not too crazy about the $85 per night parking fee.
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