Mixed Reviews for The Westin Michigan Avenue Chicago
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Mixed Reviews for The Westin Michigan Avenue Chicago

909 Michigan Ave, Chicago, IL 60611, United States

Mixed reviews for The Westin Michigan Avenue Chicago with a focus on location, service, additional fees, and room quality. Guests mention issues with noisy neighbors, unexpected charges like a $25 destination fee, old room conditions, and varying levels of customer service. On the positive side, some guests appreciated the convenient downtown location, friendly staff members, comfortable beds, and cleanliness of the rooms. Recommendations differ based on experiences with staff behavior, room conditions, hidden fees, and overall service quality.

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  • Hospitality Industry Analysts

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Popular Phrases (of 30 reviews)
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  • Everything was fine till they snuck in a $30 dollar fee for every night you stay upon check out. Would not be upset if they put this cost up front but feels like Spirit Airline with gotcha cost.

    Sentiment
    • Negative
    Content
    • Fees and Charges

  • I have to say these room are quite nice. Very comfortable beds and bedding. Decent sized bathrooms. My view was pretty good.

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness

  • Classy hotel. Very confused about the destination fees. Ended up spending them at the bar. Seems like a giant scam.

    Sentiment
    • Positive
    Content
    • Fees and Charges

  • Awesome location. Close to everything. The $25 destination fee is essentially given back to you with the free hotel perks such as the $25 food and beverage credit.

    Sentiment
    • Positive
    Content
    • Fees and Charges

  • Great location, and the White Tea smell is fantastic

    Sentiment
    • Positive
    Content
    • Location and Walkability

  • I love this hotel the customer service was TOP TIER

    Sentiment
    • Positive
    Content
    • Customer Service and Staff
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Sentiment Analysis (of 30 reviews)
26 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Westin Michigan Avenue Chicago based on online reviews collected from Google Business. The analysis helps Hotel Management Professionals, Customer Experience Managers, Travel and Tourism Consultants, Market Research Analysts, Hospitality Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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