Royal Mail Redirection Service Reviews
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Royal Mail Redirection Service Reviews

Royal Mail's redirection service receives mixed reviews, with complaints about delayed or missing parcels, unreliable delivery, and unhelpful customer service. Customers express frustration with incorrect deliveries, lost items, and difficulties in contacting Royal Mail. Some positive feedback highlights the ease of setting up redirection and the user-friendly online form. However, concerns about the company's reliability, inefficiency, and lack of modernization persist.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Redirection Service

    The redirection service was easy to use and quick to set up.

    Sentiment
    • Positive
    Content
    • Redirection Service
    Feb 07, 2024
  • Am able to complete the form online…

    Am able to complete the form online which saves times of going to the post office.

    Sentiment
    • Positive
    Content
    • Online Form and Website
    Feb 07, 2024
  • Dont no whats going on with royal mail…

    Dont no whats going on with royal mail that 2 packages not turned up now one been over 2 weeks other again no show this company is getting worse

    Sentiment
    • Negative
    Content
    • Lost or Missing Parcels
    Feb 07, 2024
  • My package arrived late and was ripped…

    My package arrived late and was ripped on both ends causing the contents to spill out!

    Sentiment
    • Negative
    Content
    • Incorrect Delivery
    Feb 07, 2024
  • I cannot comment on redirection at the…

    I cannot comment on redirection at the moment as still waiting for first post to come through but set up procedure was good

    Sentiment
    • None
    Content
    • Redirection Service
    Feb 07, 2024
  • Royal mail became absolutely rubbish

    Royal mail became absolutely rubbish, is already more than 15 days and still waiting I suppose to get my parcel with a couple days. avoid this company.

    Sentiment
    • Negative
    Content
    • Lost or Missing Parcels
    Feb 06, 2024
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Sentiment Analysis (of 30 reviews)
-22 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Royal Mail  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Service Executives, Logistics Coordinators, Business Analysts, eCommerce Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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