Critical Reviews of Chowbus: Delays, Cold Food & Poor Service
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Critical Reviews of Chowbus: Delays, Cold Food & Poor Service

Chowbus faces severe criticism for delayed, cold deliveries, rude customer service, and lack of communication. Customers report spoiled food, unprofessional behavior, long wait times, and inconsistent service. Many express disappointment with the overall experience, highlighting issues such as canceled orders, late deliveries, and poor handling of complaints. The platform is accused of leaking personal information and charging for undelivered orders, leading to distrust and frustration among users.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Food was ok

    Food was ok. The app takes forever to load.

    Sentiment
    • None
    Content
    • Food Quality and Condition
    May 12, 2023
  • A much longer delay than expected and inaccurate delivery time shown on the website & app.

    They can only give you a 90 minute window even after the food has been picked up. It's pretty ridiculous.

    Sentiment
    • Negative
    Content
    • Delivery Service Timing
    Mar 16, 2023
  • Ordered for pick up

    Ordered for pick up. Store never received. Ended up being a donation for Chowbus?

    Sentiment
    • Negative
    Content
    • Order Accuracy and Communication
    Mar 03, 2023
  • Chowbus is the best asian restaurant

    Chowbus is a very nice asian restaurant and serves asian food very good.

    Sentiment
    • Positive
    Content
    • Food Quality and Condition
    Mar 01, 2023
  • Shady company

    Shady company. Refuses to give refund for something I never received. AVOID.

    Sentiment
    • Negative
    Content
    • Cancellation and Refund Issues
    May 05, 2022
  • Timely delivery

    They always meet delivery deadlines.The food arrives hot and flavourful.It's a real treat.

    Sentiment
    • Positive
    Content
    • Food Quality and Condition
    Feb 18, 2021
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Sentiment Analysis (of 30 reviews)
-67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Chowbus  based on online reviews collected from Trustpilot. The analysis helps Restaurant Owners, Food Delivery Service Managers, Customer Experience Analysts, Business Strategists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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