Westin Grand Central NYC: Prime Location, Cleanliness, and Exceptional Service
Discover Key Insights from Westin Grand Central NYC Guest Reviews

Westin Grand Central NYC: Prime Location, Cleanliness, and Exceptional Service

212 E 42nd St, New York, NY 10017, United States

The Westin New York Grand Central garners positive reviews for its fantastic location, cleanliness, and welcoming staff. Guests praise the spacious rooms, central proximity to attractions, and exceptional service provided by staff members like Eve. However, some reviewers express concerns about room amenities, outdated decor, and potential billing issues post-checkout. Overall, the hotel is commended for its comfort, cleanliness, and prime location in Manhattan near Grand Central Terminal.

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Popular Phrases (of 30 reviews)
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  • Excellent location to stay in midtown manhattan

    Sentiment
    • None
    Content
    • Location Convenience

  • Great vibe in the lobby but rooms are very tired and old. Dated hotel. The location is sway from all nice restaurants and landmarks

    Sentiment
    • Negative
    Content
    • Negative Experience and Customer Service

  • Stayed here once and everything was as expected. Staff friendly and helpful, cleanliness and maintenance of the property superb. Would stay again.

    Sentiment
    • Positive
    Content
    • Overall Positive Experience

  • Hotel bar staff are friendly, room was comfortable but even 38 floors up you can still hear street traffic, police sirens, cars beeping their horns when you’re trying to sleep

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • Of the many hotels I've stayed near Midtown and Grand Central, The Westin has been the most positively memorable.

    Sentiment
    • Positive
    Content
    • Overall Positive Experience

  • Great property in a beautiful location, close to public transportation and most of the attractions. What made the difference was the great staff though. From front desk, concierge, F&B and housekeeping.

    Sentiment
    • Positive
    Content
    • Overall Positive Experience
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Sentiment Analysis (of 30 reviews)
56 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Westin New York Grand Central based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Travel Agents, Market Researchers to discover insights into what people love, dislike, and need.

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