Westin Grand Central NYC: Prime Location, Cleanliness, and Exceptional Service
Discover Key Insights from Westin Grand Central NYC Guest Reviews
๎212 E 42nd St, New York, NY 10017, United States
The Westin New York Grand Central garners positive reviews for its fantastic location, cleanliness, and welcoming staff. Guests praise the spacious rooms, central proximity to attractions, and exceptional service provided by staff members like Eve. However, some reviewers express concerns about room amenities, outdated decor, and potential billing issues post-checkout. Overall, the hotel is commended for its comfort, cleanliness, and prime location in Manhattan near Grand Central Terminal.
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Great vibe in the lobby but rooms are very tired and old. Dated hotel. The location is sway from all nice restaurants and landmarks
Sentiment
Negative
Content
Negative Experience and Customer Service
Stayed here once and everything was as expected. Staff friendly and helpful, cleanliness and maintenance of the property superb. Would stay again.
Sentiment
Positive
Content
Overall Positive Experience
Hotel bar staff are friendly, room was comfortable but even 38 floors up you can still hear street traffic, police sirens, cars beeping their horns when youโre trying to sleep
Sentiment
Positive
Content
Room Cleanliness and Comfort
Of the many hotels I've stayed near Midtown and Grand Central, The Westin has been the most positively memorable.
Sentiment
Positive
Content
Overall Positive Experience
Great property in a beautiful location, close to public transportation and most of the attractions. What made the difference was the great staff though. From front desk, concierge, F&B and housekeeping.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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