Kemp's Flooring: Mixed Reviews on Customer Service, Installation Quality, and Pricing
Discover Key Insights from Kemp's Flooring Customer Feedback

Kemp's Flooring: Mixed Reviews on Customer Service, Installation Quality, and Pricing

7079 University Dr NW, Huntsville, AL 35806, United States

Kemp's Flooring receives mixed reviews on customer service, installation quality, and pricing. Customers appreciate the knowledgeable sales staff, professional installation crews, and wide selection of products. However, some complaints include rude receptionists, communication issues with contractors, and pricing competitiveness. Overall, the company seems to excel in product quality and installation efficiency but may need to focus on improving customer service experiences for better satisfaction.

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Popular Phrases (of 30 reviews)
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  • The receptionist was rude and unprofessional every time we went in, but the sales people were very nice, the price and selection was great, and we are happy with the installation and product.

    Sentiment
    • None
    Content
    • Professional Installation

  • Very disappointed with the lack of customer service and overall quality of experience with this place. Their prices are exorbitant and not competitive in the least. I decided to go to another flooring business, Rock Bottom, and got much better customer service and price for the same quality. I would NOT recommend Kemps !! My advice is to shop around.

    Sentiment
    • Negative
    Content
    • Price and Value

  • Great selection and staff! The install crew was professional and did an amazing job of putting our flooring in. Would recommend you check them out!

    Sentiment
    • Positive
    Content
    • Professional Installation

  • I am disappointed with the customer service the contractors that Tempest hired took a three and a half hour lunch NOCO phone call from the management these contractors that they hired were very sloppy I could not

    Sentiment
    • Negative
    Content
    • Customer Service Experience

  • Very friendly & knowledgeable. Susan took the time to ask questions to find out the best choices for me. Left with samples and an appointment for measure to get an estimated cost.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Knowledge

  • I’m am so elated with Kemp’s work! Our new carpet is absolutely stunning! They were able to work with our tight time crunch and they got the job done very efficiently and fast! That square you see on top of the floor is what little they had left over! Seriously phenomenal! I would definitely use them again if I have any more flooring needs!

    Sentiment
    • Positive
    Content
    • Professional Installation
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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